Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person or an online session.

Refunds

No refunds will be issued for cancellations within 48 hours of in-person or online sessions.

fees are for our service provider’s time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Session Fees

professional fees will be disclosed to you prior to booking. The fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

Payment may be made online via credit/debit card or PAYPAL™. Cash and cheques will not be accepted without prior agreement.

Any contact between sessions will be by telephone, email or letter during office hours only (9-5pm GMT; Monday-Friday). Any messages received outside of these hours will be dealt with during office hours only.

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

Please ensure that you are available at your session start time. If you are running late, please let us know as soon as possible. We will do our best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, we will always endeavour to use our best efforts and skills to work towards your goals and intended outcomes.

During the course of any NJV sessions, we will treat you with respect and not abuse the trust you place on the Nutrijuvenate by Gold Collagen team of Experts. We will use our best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including any of our Nutrijuvenate by Gold Collagen team of Experts, or any property belonging to either us or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, we will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

All contact, including sessions, telephone conversations and emails, will be conducted in confidence. All conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken
2. Where we are compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
   1. The possibility of harm to yourself or others exists
   2. In cases of fraud or crime
4. When minors (under 18 years old) are involved
5. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

Under no circumstances will any of our Nutrijuvenate by Gold Collagen team of Experts be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Nutrijuvenate by Gold Collagen. In addition, you agree to defend, indemnify, and hold Nutrijuvenate by Gold Collagen harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

For Nutrijuvenate by Gold Collagen services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: https://www.gold-collagen.com/uk/privacy-policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.