PERGUNTAS FREQUENTES

Se pretender devolver a sua encomenda, contacte a nossa Equipa de Apoio ao Cliente através do endereço customercare-pt@gold-collagen.com no prazo de 14 dias após a receção da sua encomenda. Para que a devolução seja aceite, os produtos devem estar por utilizar. A nossa equipa terá todo o gosto em ajudá-lo(a) e aconselhá-lo(a) sobre a melhor solução.

Sua encomenda Gold Collagen merece o maior cuidado. Descubra a nossa entrega rápida e segura e as devoluções sem complicações, para garantir que a sua rotina de beleza e bem-estar nunca é interrompida.
Portes gratuitos em encomendas superiores a 50 €. Faça a sua encomenda até às 18h00 e expediremos cuidadosamente a sua encomenda Gold Collagen no dia útil seguinte a partir do nosso centro logístico em Itália. A entrega padrão demora, normalmente, entre 5 e 7 dias úteis, sendo todos os custos aplicáveis calculados automaticamente no checkout, para lhe proporcionar uma experiência simples e sem preocupações, desde a nossa porta até à sua.

O seu reembolso ou substituição será processado assim que o nosso armazém confirmar que a sua devolução foi recebida no nosso sistema. Tenha em atenção que apenas podemos efetuar reembolsos para o método de pagamento original utilizado na sua encomenda. Enviaremos depois um e-mail de atualização assim que a ação tiver sido realizada, com os prazos previstos.
Tenha também em atenção que apenas aceitamos cancelamentos no prazo de 14 dias após a encomenda, desde que os produtos não tenham sido utilizados.

Assim que a sua encomenda estiver a caminho, enviaremos um e-mail de confirmação de envio para o endereço de e-mail que forneceu no checkout.
Dentro desse e-mail encontrará o seu número de tracking e um link útil para acompanhar a sua encomenda em todas as etapas.
Basta clicar no link para ver onde se encontra a sua entrega.

Our Member Programme is our way of celebrating our customers who choose us again and again. Every time you shop, share, or engage with us, you earn points that turn into rewards. Loyalty shouldn’t just be appreciated, it should be celebrated.

From bonus points for signing up, to rewards for sharing your love on social media, reviews, to celebrating your birthday with us - every action earns you something special. The more you engage, the more you are rewarded.

Because. Your. Loyalty. Deserves. More.

The more you shop, share, and engage with us, on gold-collagen.com and our social platforms, the more rewards you earn!

Tier 1 - ESSENTIAL:
Shop, share, refer and start earning points.
• Earn 1x points

Tier 2 - PREMIUM:
Spend £750+ in a year to unlock extra rewards
• Earn 1.5x points
• Earn 10% savings code reward when you reach this level

Tier 3 - ELITE: Spend £1450+ in a year for even more perks!
• Earn 2x points
• Earn 15% savings code entry reward when you reach this level

Points and tiers reset each year, so the more you interact, the more you earn every year!

• Earn points for every £ you spend
• Earn 150 points just for signing up
• Share, review, celebrate your birthday - get even more

Level up with Tiers:

Tier 1 - ESSENTIAL:
Shop, share, refer and start earning points.

Earn 1x points
• Earn £1 off reward
• Complimentary products
• Sweepstate entries
• Exclusive promotions

Tier 2 - PREMIUM:
Spend £750+ in a year to unlock extra rewards
• Earn 1.5x points
• Earn 10% savings code entry reward when you reach this level
• Earn all Tier 1 level benefits plus:
• VIP EARLY ACCESS (indent)
• Free shipping (indent)
• Birthday gift (indent)

Tier 3 - ELITE: Spend £1450+ in a year for even more perks!
• Earn 2x points
• Earn 15% savings code entry reward when you reach this level
• Earn all Tier 1 and Tier 2 level benefits - plus:
• Additional discounts (indent)
• Exclusive experiences (indent)

Points reset annually, so the more you spend, the more you earn. Redeem points for the rewards and perks on the products you love!

Already have an account?
You don’t need to do a thing! Every time you place an order on gold-collagen.com, points are automatically added to your account.

Do not have an account?
Becoming a member is easy! Click on the profile icon in the top right corner of the page, select “Sign-Up”, fill in your details, confirm, and you are officially a member…ready to start earning rewards and enjoying exclusive benefits.

Redeeming points is simple!

When you are ready to enjoy your rewards:

• Login to your account
• Go to the Loyalty Rewards Programme under the Membership Tab
• Scroll down to the ""How to Use Your Points"" section
• Select your preferred available reward (£5, £10 or £20)

Minimum spend requirements apply when redeeming points:

• £5 reward - minimum spend of £50
• £10 reward - minimum spend of £80
• £20 reward - minimum spend of £80

• Confirm your selection
• Copy your unique code and apply it at checkout. (You'll also receive it via email instantly)
• Ensure at least 1 paid product is in your cart.

Points cannot be applied to subscription auto-fills, complimentary items, or combined with other offers.

Your order total will update automatically. Continue the checkout process to complete your purchase.

No, the more you shop, engage, and share the love for us, the more you are rewarded!

Yes, points expire within 1 year (365 days) from the date earned.

To view your points balance and expiry dates:
• Log in to your account
• Navigate to the Loyatly and Rewards Programme under Membership tab
• Select Rewards History - displayed just below your points total