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Becoming part of the Gold Collagen family by purchasing on our site is just the beginning of a long-lasting relationship between us and our customers. We want you to enjoy your best skin, hair and nails yet and feel confident, at any age.

We are here to support you all the way. Be it product knowledge, or help with your subscription or account, if you need us just contact us

In the meantime, here is a list of questions we are frequently asked, with some helpful answers.

  1. What is Collagen?

    Collagen is a protein found naturally in the body. It provides the mattress underpinning for soft, youthful skin, preserving its firmness and elasticity as well as the cushioning to protect joints. The body’s ability to make collagen decreases with age. We lose up to 1.5 % of collagen per year from the approximate age of 25! This loss of collagen can also be aggravated by certain lifestyle and external factors such as smoking and sun exposure. Fine lines and wrinkles form, and the skin loses its natural hydration. Watch our expert, Dr Martin, explain what collagen is in greater detail here and how it helps counteract the visible signs of aging. Drink Gold Collagen liquid supplements daily to stimulate more production of collagen, reducing the appearance of wrinkles while helping to stimulate skin hydration.

  2. What is the difference between collagen in the skin and the collagen in the product?

    The collagen naturally present in our skin, joints, tendons and ligaments has a high molecular weight (~300kDa). If applied on skin topically, it cannot be absorbed and if ingested, it is not easily digested or absorbed. The collagen used in our product is hydrolysed collagen (a smaller peptide form of collagen), which has a lower molecular weight (0.3 – 8KDa). It is easily digested in the stomach and absorbed in the small intestine where it enters the blood stream and reaches the deeper layer of the skin.

  3. Where does the collagen come from?

    Gold Collagen liquid formulations use hydrolysed collagen extracted from fish skin (Tilapia fish). All fish used to extract the collagen come from fish farms registered by the European Union for the import of edible fish and are deemed fit for human consumption and guaranteed by health certificates signed by official veterinarians.

  4. What type of collagen is used in GOLD COLLAGEN®?

    GOLD COLLAGEN® products are formulated with the highest quality hydrolysed marine collagen, made up of small peptides containing short chains of amino acids. The small peptides are easily absorbed and distributed by the blood stream throughout the whole body and skin. Our Joint Care family, ARTRON COLLAGEN™ as well as ARTRON COLLAGEN™ MULTIDOSE contains the highest quality hydrolysed bovine collagen, as this collagen type is more widely used to help promote healthy bones, joints and muscles.

  5. How different is GOLD COLLGEN® from other collagen supplements?

    GOLD COLLAGEN® was the first liquid collagen supplement launched in the U.K market in 2011, which is why it is the UK’s original with over 50 million bottles sold across 45 countries*. Since the launch of PURE GOLD COLLAGEN® in 2011, we have formulated a unique and wide range of products to suit your individual lifestyle needs, all specially formulated to truly help improve your skin, hair, nail and joint health.

    The formulation of ingredients and strength of those ingredients creates the perfect combination for optimum results for you. We have carefully studied the formulation which enhances bioavailability and absorption rate of the hydrolysed collagen in the body.

    At GOLD COLLAGEN® we are the new way to fight signs of ageing while supporting your overall health, immunity and well-being. Just watch our video to watch the science behind our very real results.

    FIND YOUR COLLAGEN! *GOLD COLLAGEN® bottle sales worldwide, from Japan, UK, Europe, to USA and Canada, in over 45 countries. between 08/2012 and 12/2020.

  6. Is taking too much collagen bad for you?

    Consuming too much collagen i.e. more than 10,000mg (10 grams) per day may lead to a mild gastrointestinal upset. 5000mg is the optimal amount for daily intake, There is no additional clinical benefit reported in increasing daily intake beyond this quantity.

  7. At what age do I start to lose collagen?

    As we move into our 20s and beyond, our bodies produce less collagen and we lose about 1.5% of our collagen per year. This is partly due to the natural, unavoidable ageing process as well as external factors. Pollution, dehydration, smoking and perhaps most of all, the effects of the sun, challenge our skin continuously.

    Drink GOLD COLLAGEN® liquid supplements to help stimulate more production of collagen and keep your skin healthy, hydrated and young-looking.

    Watch our quick video to help better understand the natural ageing process.

  8. How much collagen should I take per day?

    5000mg is the right amount for daily intake, there is no additional clinical benefit reported in increasing daily intake beyond this quantity. This helps your skin’s firmness and elasticity.
    Consuming too much collagen i.e. more than 10,000mg (10 grams) per day may lead to mild gastrointestinal upset.

    Our GOLD COLLAGEN® products do not exceed this amount of 5000mg.

    The key to a successful new wellbeing routine is to stick to it and drink the products daily to see results. Our subscription service makes it easy for you to achieve your goals by ensuring you never run low on collagen. It’s the easiest way to get it delivered to your door, without doing the heavy lifting, at great savings!

  9. Which GOLD COLLAGEN® product is right for me? 

    All GOLD COLLAGEN® products have been formulated with the best-in-class nutrients to promote healthy skin, hair, nail and joint health all while helping to counteract the visible signs of ageing.https://www.gold-collagen.com/ie/subscriptions

    Take our quiz and find your match.  All GOLD COLLAGEN® liquid supplement products will help to boost natural collagen production, improve your skin's hydration, reduce the appearance of wrinkles, improve skin suppleness & joint health. With over 50 million bottles sold worldwide* trust the collagen expert to give you the best solution, tailored to your individual lifestyle and needs.  

  10. Where can I buy GOLD COLLAGEN®?

    The products can be purchased directly from the GOLD COLLAGEN® website at gold-collagen.com

    GOLD COLLAGEN® is also available at Boots.

  11. Who makes GOLD COLLAGEN®

    MINERVA Research Labs Ltd. registered in the UK with offices in London, New York, and Tokyo. The product is manufactured in a state of the art manufacturing facility in Japan, certified with ISO 9001 Quality Management System.

  12. How long has the product been on the market? 

    PURE GOLD COLLAGEN®, the first product to launch in the portfolio was launched in the UK in February 2011.

  13. How does GOLD COLLAGEN® differ from your average anti-ageing cream? 

    Our innovative products are centred around premium quality ingredients as well as our convenient and easy to ingest liquid format in tasty fruit flavours. Unlike topical products such as collagen creams and lotions, which are unable to reach the dermis and work only on the surface of the skin, GOLD COLLAGEN® products work from within to nourish and rejuvenate for youthful and beautiful skin.

  14. I'm in my 30's, should I take GOLD COLLAGEN® FORTE?

    If you are in your 30’s, the GOLD COLLAGEN® PURE family would be the best place for you to start. The PURE family of products are specially developed to help counteract the first signs of ageing and promote a more beautiful appearance.

    With regular consumption, you can expect an improvement in hydration and radiance, while your fine lines and wrinkles will appear reduced and skin will feel firmer.

    If, however, you are looking for a stronger product, you can certainly try GOLD COLLAGEN® FORTE or GOLD COLLAGEN® FORTE PLUS. They have been specifically designed for those aged 40+, or who want an added anti-ageing boost to help counteract the appearance of the more advanced signs of ageing. Enhanced with 2x more moisture-retaining hyaluronic acid compared to the PURE GOLD COLLAGEN® family of products, as well as added antioxidants to help support oxidative stress. 

    The collagen-enriched formula also combines a unique, powerful blend of anti-oxidants including resveratrol, acai berry, coenzyme Q10, pomegranate, lycopene and L-carnosine. With regular use, you can expect an improvement in hydration and radiance, fine lines and deeper wrinkles will appear reduced and skin will feel firmer while providing protection against oxidative stress.

  15. What is the One Time Purchase?

    If you would like to try any of our liquid collagen supplement programmes without commiting to a subscription model yet, we offer customers to take advantage of our one-time purchase where you can choose any 10-day, 30-day or 90-day programme.

    When adding larger programmes (from 30-day onwards) to your basket, we have a competitive pricing for these value packs. This makes the overall price for the larger value packs per box of 10-day/10 bottles a better value.

    For instance, for our 40+ range, called FORTE, instead of 3 x £44.00 (= £132.00) for a one month supply, customers who opt to upgrade to a 30 day subscription, pay only £84.00 monthly. So, keep an eye on our seasonal offers and subscription model for better deals.

  16. Do the GOLD COLLAGEN® products contain gold?

    No. GOLD COLLAGEN® products do not contain any gold. GOLD COLLAGEN® is a registered trademark belonging to MINERVA Research Labs.  

  17. What is the difference between the GOLD COLLAGEN® Hydrogel Mask and cream mask?

    Hydrogel masks are made up of three-dimensional networks of polymers with highly effective moisturizing properties thanks to their high water content. In addition to its moisturizing properties, the hydrogel base used in the GOLD COLLAGEN® HYDROGEL MASK is heat sensitive.

    This type of hydrogel has been chosen to facilitate the continuous and controlled administration of the active components, which are released into the skin thanks to the physical changes of the hydrogel base. Once the mask comes into contact with the skin, it gives an immediate cooling effect and as it reaches the body temperature it releases the active ingredients, which penetrate directly into the skin.

  18. How often do you advice to use the HYDROGEL MASK?

    Remarkable effects were observed in a clinical study already after 1 mask application, further highly statistically significant increase in skin hydration and improvement in the skin tone were observed after 4 applications of the GOLD COLLAGEN® HYDROGEL MASK. Our Hydrogel Mask should be applied topically on clean skin once a week for a minimum of 4 weeks to achieve the maximum benefits of increased skin hydration and luminosity.

  19. is the mask reusable?

    No, the mask should be disposed after use. 

  20. What is the best moment of the day to use the mask? 

    The GOLD COLLAGEN® HYDROGEL MASK can be applied at any time of the day; it can be an excellent make-up base and make your skin glow before an important meeting or it can be applied before going to sleep to allow the skin to fully absorb the nutrients.

  21. How long does the mask need to stay on my face?

    Our Hydrogel Mask should be applied on dry, clean skin for 30 minutes. The hydrophilic hydrogel base technology together with the penetrating abilities of hyaluronan create a mask which is able to deliver the active ingredients into the skin, leading to significant improvement in skin hydration, skin tone and skin appearance within 30 minutes! It’s perfect to apply before makeup, or just before bedtime for radiant, glowing morning skin.

  22. Do I need to wash off the remaining liquid from the Hydrogel Mask from my face afterwards? 

    The Hydrogel Mask should be removed gently and any excess moisture which is not absorbed after 30 minutes can be gently massaged into the skin.

  23. Do I need to take GOLD COLLAGEN® VEGAN with food?

    We recommend to take GOLD COLLAGEN® liquid supplements on an empty stomach for better absorption. In case of intestinal disorders, or an upset stomach you can take it during a meal.

  24. How do I choose the right range for me?

    All GOLD COLLAGEN® products have been formulated to promote health and wellbeing from the inside out and to counteract the visible signs of ageing. All products will help boost natural collagen production, improve hydration, reduce the appearance of wrinkles and improve skin suppleness. 
     
    Not sure where to start? Need a personalised approach to skincare? Let us help you find our custom-fit wellbeing routine.  At GOLD COLLAGEN® , we believe everyone deserves glowing, radiant skin, beautiful hair and nails as well as healthy joints. For this reason we have created 4 families to help better guide you:

    PURE Family: Supports early signs of ageing
    FORTE Family: Supports the more advanced signs of ageing
    HAIRCARE Family: Uniquely formulated with hair loving ingredients, promoting hair growth, supporting scalp health giving you healthier, more vibrant hair
    JOINTCARE Family: Supporting your active lifestyle for a healthier, stronger body.

    Take our quiz and find your perfect match today!

  25. What size are the bottles? 


    We have formulated our liquid supplements in three convenient formats, suitable to any need and lifestyle!

    Individual - single-use 50mL- original size
    Multidose - Our solutions have become so popular, we have also recently launched a larger, supersized formats of our best sellers, 300ml bottle formats, under the MULTIDOSE family.  Multiple dose format, suitable for a 20 day supply

    We care about the quality & effectiveness of our products as well as the environment. Therefore, all our bottles are of high-quality glass to ensure bioavailability of the active ingredients and keep the products as potent as possible. The bottles are all fully recyclable, and the outer carton of your GOLD COLLAGEN® box is as well. We try and minimise the use of plastic in our products as much as possible.

  26. Can I take GOLD COLLAGEN® even if I have no wrinkles?

     

    You are lucky enough to have no wrinkles and how you take care of your skin today will have a significant impact on how it looks and feels tomorrow.
     
    If you are in your early 20’s onwards then the PURE family should be the right group of products for you as they help to counteract the early signs of ageing and promote a more beautiful appearance. It helps support healthy-looking skin, hair and nails, as well as energy, immunity and overall well-being.

    Prevention is the best solution and we found our customers want to take care of their appearance and adopt an anti-ageing beauty, health and nutrition routine, as early as 20+.

    Our GOLD COLLAGEN® FORTE family have been specifically designed for women aged 40+, or women who have more advanced signs of ageing or need that extra boost. We find some of our customers prefer to take FORTE or FORTE PLUS, despite being younger than 40 for the added anti-ageing and health benefits. It really depends on individual circumstances, skin quality and concerns.

    Trust the collagen expert to give you the best solution, tailored to your individual lifestyle and needs.

  27. What happens when I stop taking the product?

    Our research studies show that the level of collagen slowly reverts back to its original level before any GOLD COLLAGEN® treatment started. Most of our customers, once they have adopted the product into their daily health and wellbeing routine, never look back. Some of our customers do stop using GOLD COLLAGEN® and many of them also come back for the same reason.

  28. What foods should I avoid to help slow down the ageing process?

    We all know that what we eat, and drink is important to our health and how we feel. Watch Dr Vidhi’s advice on what food to avoid to help you combat signs of ageing: Watch the video

  29. Can I take the product if I am pregnant or breastfeeding?

    There are no studies at present that support the consuming of food supplements during pregnancy or breastfeeding. Therefore, it is not recommended, unless otherwise suggested by your doctor.

    We would recommend you try our GOLD COLLAGEN® HYDROGEL MASK as a pregnancy treat. Our pregnant customers love it because they have suffered from dry and/or saggy skin. Our HYDROGEL MASK is safe and has a mix of ingredients that are clinically proven to keep your skin hydrated and plump, giving you the break you deserve.

  30. Can the products be taken with medication?

    It is unlikely that they will adversely interact with any medication. However, we recommend that anyone suffering from a serious illness or those who are under medical supervision in general, consult their doctor prior to taking GOLD COLLAGEN® products

  31. Can I take the product if I am on Hormone Replacement Therapy (HRT)? hormone replacement therapy?

    Yes. However, we recommend that anyone suffering from a serious illness or those who are under medical supervision in general, consult their doctor prior to consuming GOLD COLLAGEN® products.

  32. Are there any side effects associated with GOLD COLLAGEN® products?

    Do not consume GOLD COLLAGEN® liquid supplements if you have experienced allergic reactions to fish or soy products. Consuming too much collagen i.e. more than 10,000mg (10 grams) per day may lead to mild gastrointestinal upset.

    Collagen is a natural protein found in your body that's responsible for maintaining structure and keeping skin looking young, but you lose 1.5% of your body's collagen every year after age 25. Both safe and effective, drinking GOLD COLLAGEN® will help you get it back.

    Watch Dr Martin talk about collagen intake and how safe collagen is.

  33. Are the products suitable for Diabetics?

    Yes. Our products contains natural sweetener Stevia and sucralose. However, if you have any concerns, we recommend consulting your doctor prior to taking GOLD COLLAGEN® products.

  34. Are the products tested for quality and safety?

    Yes. Laboratory tests are carried out on the finished products to ensure they are safe for human consumption and meet quality standards.

  35. Which skin type can benefit from the HYDROGEL MASK?

    The GOLD COLLAGEN® HYDROGEL MASK is beneficial for all skin types. Clinical studies show the GOLD COLLAGEN® HYDROGEL MASK is particularly effective in increasing skin hydration and improving its brightness and appearance, reducing erythema and skin pigmentation caused by photo-ageing. It can also be used in the treatment of common skin problems, such as dry and dull skin. 

    Thanks to its hydrogel technology and the moisturising and soothing properties of the active ingredients, the mask can be applied immediately after an aesthetic treatment, providing an immediate sense of freshness.

  36. Can PURE GOLD COLLAGEN® be taken with other food supplements? 

    Yes, however, please bear in mind that each product contains ingredients such as vitamins that may be at the recommended daily allowance (RDA, now replaced by NRV Nutrient Reference Value) so you need to ensure that you do not exceed your daily nutritional level allowed.  

    It would be best to consult with your doctor to ensure you are receiving the optimal amount for your daily nutritional needs.

  37. Is taking collagen safe?

    Watch the video.
     
    Collagen is a natural protein found in your body that's responsible for maintaining structure and keeping skin looking young, but you lose 1.5% of your body's collagen every year after age 25. Both safe and effective, drinking GOLD COLLAGEN® will help you get it back.
     
    Watch this short video from our in house doctor, Dr Martin about collagen loss.

  38. Who should take GOLD COLLAGEN® products? 

    GOLD COLLAGEN® liquid nutritional supplements are specialist, innovative and great tasting collagen drinks. They are designed for adults who wish to promote healthy and beautiful looking skin, hair, nail and joint health as well as those who wish to counteract the visible signs of ageing and take care of their overall health & wellbeing.  

  39.  I’m already taking PURE GOLD COLLAGEN®, can I take an additional GOLD COLLAGEN® liquid collagen supplement in the same day? 

    We recommend to only take 1 GOLD COLLAGEN® liquid supplement per day as many ingredients found within each liquid formulation contains 100% of your daily recommended intake. Taking more than 1 serving at a time may result in over consuming some of the vitamins and minerals found within the liquid collagen supplement 

  40. What is the recommended daily dose and best time to take the product?

    For our single dose (30-50ml) bottles - we recommend drinking 1 bottle a day, on an empty stomach for best absorption. Alternatively you can consume the product after meals if you experience indigestion or gastrointestinal upset.

    For our MULTIDOSE formulations - Consume 1 dose (1 large tablespoon) per day. For optimum and longer lasting results, you can take 2 doses per day. Most effective when taken first thing in the morning, on an empty stomach. It can be taken on its own mixed or with juice or water for an added nutrient boost!

    Dr Martin explains in this video why you should drink your GOLD COLLAGEN® in the morning. 

    As a fun bonus, we have got great, tasty smoothie recipes for you to try out.

  41. Can the GOLD COLLAGEN® products be taken in combination with other food supplements?

    Yes, however, please bear in mind that each product contains ingredients such as vitamins that are already at the maximum recommended daily allowance (RDA, now replaced by NRV Nutrient Reference Value) so you need to ensure that you do not exceed your daily nutritional needs. It would be best to consult with your doctor to ensure you are receiving the optimal amount for your daily nutritional needs.

  42. For how long do you need to use the product to see visible results?

    The product results will vary depending on the individual and their starting skin, hair, health conditions, diet and lifestyle. According to our clinical trial results, with daily and consecutive consumption of the product (1x bottle), one can expect the skin to become more hydrated within 3 weeks, followed by a reduction in fine lines and deeper wrinkles within 6 weeks and an increase in skin elasticity within 9 weeks.

    Some individuals have reported to experience more positive results and/or at a faster rate than others. Our recommendation is that the product should be consumed for 12 weeks in order to realise all its benefits. There is no maximum length of time over which GOLD COLLAGEN® supplements may be consumed, provided you do not exceed the recommended 1 drink a day. However, as results and skin, hair and nails concerns and needs depend on each individual, you can decide if you wish to continue.  Watch our video and hear Dr. Martin talk on the benefits of taking GOLD COLLAGEN®.

  43. How many bottles of VEGAN GOLD COLLAGEN® do I need to drink daily?

    For best results, drink 1 bottle (50ml) of VEGAN a day on an empty stomach for better absorption, or with meals if you have digestive or gastrointestinal problems.

    Enjoy the treatment for at least 30 days to experience some benefits and 3 months for longer lasting results. With approximately 100% of your daily vitamin C and B12 requirements, it supports your immune defenses and your vegan diet every day.

    Shake the drink well before consuming and do not exceed the recommended daily dose.

  44. What is the best time of day to drink VEGAN GOLD COLLAGEN®?

    It is recommended to drink 1 bottle in the morning on an empty stomach. 

  45. How long should I drink VEGAN GOLD COLLAGEN®

    We recommend drinking 1 bottle per day for a minimum of 1 month.  To experience longer lasting results we recommend to drink VEGAN for at least 3 months. 

  46. How often should I take GOLD COLLAGEN®?

    We recommend drinking 1 bottle (50ml) on an empty stomach for best absorption. Alternatively, you can consume the product after meals if you experience indigestion or gastrointestinal upset. We also recommend drinking the product as an energy boost because it contains vitamin B6. PURE and ACTIVE contain vitamin B6 at 100% and FORTE contains 118% NRV of vitamin B6. The secret to success is to take one bottle daily!

    (Nutrient Reference Value or NRV was formerly known as RDA or Recommended Daily Allowance.)

  47. When should I take GOLD COLLAGEN®?

    We recommend drinking 1 bottle (50ml) on an empty stomach for best absorption. Alternatively, you can consume the product after meals if you experience indigestion or gastrointestinal upset.

  48. Do the products contain fish oils, porcine, chicken, beef, antibiotics, hormones (phyto hormones/phytoestrogens), nanotechnology, gluten, sugars, alcohol, artificial preservatives/artificial colours?

    That depends on the particular product. ARTRON COLLAGEN® and ARTRON COLLAGEN® MULTIDOSE are formulated with the highest quality hydrolysed bovine collagen (from beef), to help support healthy bones, joints and muscles.

    The rest of our liquid collagen formulations PURE, PURE PLUS, FORTE, FORTE PLUS, RX, ACTIVE, HAIRLIFT, MULTIDOSE, MULTIDOSE 40+, MULTIDOSE HAIRLIFT are all made from premium hydrolysed marine collagen (derived from fish). All our products are gluten-free.

    For those on a vegan and vegetarian diet, we recommend our Vegan alternative, GOLD COLLAGEN® VEGAN, which works hard to help nourish your skin, hair and nails from within. All of our liquid collagen products are non GMO, hormone free, gluten free, porcine free, chicken-free, alcohol-free, free from artificial colours, lactose-free and sugar free.

  49. Do the products exert narcotic and psychotropic effects or have potent or drastic components, radioactive substances, banned food additives, antibiotics, insecticides and rodenticides?

    No, GOLD COLLAGEN® products do not have any of the above mentioned. 

  50. Is GOLD COLLAGEN® suitable for vegetarians and vegans?

    Collagen is a protein found naturally in the skin, preserving its firmness and elasticity. All collagen comes from animal protein. Therefore, a vegan collagen does not exist. Contrary to collagen supplements (derived from animal proteins), GOLD COLLAGEN® VEGAN offers a plant-based protein supplement carefully formulated for skin hair and nails. It is our special formula specially formulated to provide support for those on a vegan and vegetarian diet, while helping nourish your skin, hair and nails from within. It contains a unique formula of 28 active nutrients including rice peptides, which, similar to collagen peptides, have been shown to support skin elasticity and hydration. 100% vegan. View more of the GOLD COLLAGEN® VEGAN benefits here.

  51. Are the products Halal and Kosher

    Yes. We have a certificate from the Islamic and Cultural Centre certifying that the fish-extracted hydrolysed collagen used in PURE GOLD COLLAGEN® is halal. It is also certified kosher and deemed to fully meet the requirements of the Orthodox Jewish Dietary Laws.

  52. What does the product taste like?

    We work hard and go through a lot of product testing to make our products as tasty as possible, without any nasties! Give them a taste and we think you’ll be pleasantly surprised!

    GOLD COLLAGEN® PURE is a delicious peach taste
    GOLD COLLAGEN® PURE PLUS is a delicious peach taste
    GOLD COLLAGEN® FORTE is a delicious peach and lychee taste
    GOLD COLLAGEN® FORTE PLUS is a delicious peach and lychee taste
    ​GOLD COLLAGEN® RX is a delicious cranberry and orange taste​
    GOLD COLLAGEN® ACTIVE is a delicious apple and mango taste
    GOLD COLLAGEN® HAIRLIFT is a delicious pineapple, peach & mango taste
    GOLD COLLAGEN® MULTIDOSE is a delicious peach taste
    GOLD COLLAGEN® MULTIDOSE 40+ is a delicious peach and lychee taste
    GOLD COLLAGEN® MULTIDOSE HAIRLIFT is a delicious pineapple, peach & mango taste
    ARTRON COLLAGEN® MULTIDOSE is a delicious fruit punch taste
    GOLD COLLAGEN® VEGAN is a delicious pomegranate, cherry and blueberry taste

    All products also have a hint of a spicy note from the black pepper extract (Bioperine™) but are suited for all tastes.

    Check out our smoothie recipes for an original way to introduce GOLD COLLAGEN® into your daily nutrition or breakfast.  Recipes may be found on GOLD COLLAGEN® product pages.

  53. What is the function of the Black Pepper Extract?

    Bioperine™ is the black pepper extract clinically proven to increase bioavailability thus enhancing the absorption of nutrients from the formula. Clinical studies carried out in the U.S. demonstrate its safety and efficacy for nutritional use. Bioperine™ is patented worldwide.

  54. What is the source of hyaluronic acid?

    GOLD COLLAGEN® products contain vegetable based hyaluronic acid (HA).

  55. What is VEGAN GOLD COLLAGEN®?

    GOLD COLLAGEN® VEGAN is the vegan alternative to our best-selling GOLD COLLAGEN® PURE. 0% animal protein, the 100% plant-based alternative to help promote the health and beauty of your skin, hair and nails, supporting your vegan diet.

  56. Who should take VEGAN GOLD COLLAGEN®?

    Thanks to a protein of 100% vegetable origin it is suitable for vegans and vegetarians

  57. Why has GOLD COLLAGEN® VEGAN been developed?

    All collagen is derived from animal proteins. Therefore vegan collagen does not exist. Knowing veganism and vegan skincare has gained momentum, we’ve developed an incredibly unique formulation, GOLD COLLAGEN® VEGAN! It has been developed by our team of research scientists and nutrition experts as a vegan alternative to our worldwide bestseller GOLD COLLAGEN® PURE.

    The formulation contains rice peptides, which, similar to collagen peptides, have been shown to support skin elasticity and hydration. It is further enriched with essential ingredients such as folic acid, iron, chromium and a vitamin B complex to complement and balance the vegan diet and contribute to energy, immunity and general well-being.

    To learn more about the formulation and benefits view our video  and view GOLD COLLAGEN® VEGAN benefits here.

  58. What's the difference between GOLD COLLAGEN® VEGAN and the rest of the GOLD COLLAGEN® range?

    All collagen is derived from animal proteins. Therefore vegan collagen does not exist. Knowing veganism and vegan skincare has gained momentum, we’ve developed an incredibly unique formulation, GOLD COLLAGEN® VEGAN!

    It has been developed by our team of research scientists and nutrition experts as a vegan alternative to our worldwide bestseller GOLD COLLAGEN® PURE. The formulation contains 28 active ingredients, including rice peptides, which, similar to collagen peptides, have been shown to support skin elasticity and hydration.

    It is further enriched with essential ingredients such as folic acid, iron, chromium and a vitamin B complex to complement and balance the vegan diet and contribute to energy, immunity and general well-being.

  59. What makes GOLD COLLAGEN® VEGAN different from other vegan food supplements?

    GOLD COLLAGEN® VEGAN is a liquid food supplement, developed for optimum absorption and bioavailability. It contains 28 active ingredients, including innovative plant-based proteins, and in addition it has been enriched with essential ingredients such as folic acid, iron, chromium, amino-acids, vitamins and minerals to support and balance the vegan diet and contribute to energy, immunity and general well-being, as well as, contribute to collagen formation for the maintenance of healthy skin, hair and nails.

    It contains no gluten, no lactose, no artificial colours, no artificial sweeteners, no artificial preservatives, no alcohol, no GMO. It is also absolutely free from fish and meat and any other animal-derived ingredient.

  60. Where can I buy GOLD COLLAGEN® VEGAN?

    You can buy GOLD COLLAGEN® VEGAN directly from gold-collagen.com, in addition to select Whole Foods, and independent pharmacies.

  61. How long has GOLD COLLAGEN® VEGAN been on the market?

    GOLD COLLAGEN® VEGAN launched in the UK in 2019

  62. Does GOLD COLLAGEN® VEGAN contain collagen?

    Collagen is a protein naturally present in the skin, which preserves its firmness and elasticity. Collagen peptides can typically be obtained from animals, so vegan collagen does not exist. At MINERVA Research Labs, our scientists and nutritionists have combined 28 active ingredients including 100% plant-based proteins such as rice peptides, plus vitamin C, vitamin B12, iron, essential fatty acids and zinc to complement a vegan diet and create GOLD COLLAGEN® VEGAN!

  63. Does GOLD COLLAGEN® VEGAN contain sugar or sweeteners?

    No, GOLD COLLAGEN® VEGAN does not contain sugar nor sweeteners.

  64. Does GOLD COLLAGEN® VEGAN contain artificial preservatives?

    No, GOLD COLLAGEN® VEGAN does not contain artificial preservatives.

  65. Does GOLD COLLAGEN® VEGAN contain gluten?

    No, GOLD COLLAGEN® VEGAN does not contain gluten.

  66. What's the flavour of  GOLD COLLAGEN® VEGAN?

    GOLD COLLAGEN® VEGAN tastes of pomegranate, blueberry and cherry.

  67. Do GOLD COLLAGEN® products contain any harsh ingredients?

    At Minerva Research Labs, we care about beauty but also about health and wellness. Our philosophy is about beauty from the inside out. With the help of our doctors and nutritionists, product effectiveness, formulation, ingredients and safety are at the core of what we do.
    All GOLD COLLAGEN® products are:

    √ Sugar Free
    √ Gluten Free
    √ Non GMO
    √ No Artificial Preservatives
    √ No Artificial Colors
    √ No Alcohol
    √ Suitable for Diabetics
    √ Only 22 kcal

    We have also developed clean beauty products that are vegetarian and vegan-friendly. We have a collagen-boosting supplement in tablet format, GOLD COLLAGEN® DEFENCE and GOLD COLLAGEN® VEGAN in liquid format, for those who cannot take fish collagen supplements - this is the answer for you.

    Discover more about GOLD COLLAGEN® DEFENCE here.
    Discover more about GOLD COLLAGEN® VEGAN here

  68. Will GOLD COLLAGEN® help me if I need more energy?

    Yes! GOLD COLLAGEN® liquid collagen supplements contain B Vitamins which contribute to normal energy-yielding metabolism and to the reduction of tiredness and fatigue.

    Each of our liquid solutions are specifically formulated to be more than just your everyday supplement!

  69. What is Hydrolysed Marine Collagen and how much of this is in GOLD COLLAGEN® products?

    GOLD COLLAGEN® products are formulated with the highest quality hydrolysed marine (from fish) collagen. 5000mg for PURE, PURE PLUS, FORTE, FORTE PLUS, RX,  HAIRLIFT and 4000mg for ACTIVE. The hydrolysed marine collagen is made up of small peptides containing short chains of amino acids which are easily absorbed and distributed by the bloodstream throughout the whole body and skin. Collagen is the most abundant protein in the human body. Renowned for its skin-holding properties; it helps the skin to preserve its firmness and elasticity.

    5000mg is the right amount for daily intake, there is no additional benefit reported in increasing daily intake beyond this quantity. This helps your skin’s firmness and elasticity from head to toe!

  70. I have received an email/text about a payment issue, what should I do?

    If you receive an email or text detailing a payment problem with your subscription or regular order, please log into the “My Account” area and check or update your current payment information. We will automatically attempt to re-process your order and your new payment details will be used for any future orders.  

    To update payment details for your subscription(s) order(s), click on "My Subscriptions" and select the subscription(s) you need to update.  Each subscription must be updated individually.  If you need any assistance with this, please contact our Customer Care Team who can resolve any issues by email: [email protected] or call on +44 (0) 800 4880875 (9am-4pm, Monday to Friday.)

  71. How can I change or cancel my order?

    If your order has not yet shipped, you can email us at [email protected] and we will assist you. If you would like to change personal details, your address or how you pay for your order, you can do so online by going to the "My Account" tab and selecting "My Subscriptions." If you'd like to change the products you receive or cancel any future orders, you can email us at [email protected].

  72. My order has arrived damaged or is not what I ordered.  What shall I do?

    If you have received your Subscription Box damaged, please email: [email protected] for assistance. We will typically request that you provide a photo of the order, your order reference number (or account email) and a brief explanation as to the detail of the damage. Our Customer Care Team will then be able to assist you and provide a suitable resolution.

  73. How do I return my products?

    The return process is straightforward. Simply return the unused product(s), within 14 days of receipt, for a full refund of your purchase price (minus postage and packing fee, if applicable).

    Please include a copy of your invoice in the package and send it to the following address:

    GOLD COLLAGEN® Returns
    c/o  THORN DISTRIBUTION LTD
    Thorn House, Road One

    Winsford
    CW7 3PZ

    We suggest that you obtain a Certificate of Posting from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned.

    Refunds will be issued in the manner in which you originally paid (minus postage and packaging). Once received, please allow 14 business days to process your refund.

  74. How long does delivery take?

    We are sure you want to get started as soon as possible, so we get working on your order straight away. 90% of our UK orders will arrive by our selected carrier within 2 days (excluding weekends).

    You can keep an eye on the status of your order by clicking on your Account. Don’t worry - we will stay in touch with you throughout the delivery to keep you updated and we will also provide a tracking number. If there is a delay, we will contact you on your preferred email or phone number. If you have not received your parcel within one week of ordering, please call +44 (0) 800 4880875 (9am-4pm, Monday - Friday) or send an email to: [email protected].

  75. I’ve returned my unused GOLD COLLAGEN® Box and I have not received my refund/replacement

    Your refund or replacement will be issued as soon as we get confirmation from our warehouse that your return has been received into our system. Please note that we are only able to refund to the original payment method used when you placed your order. We will then send an email to update you when the action has been taken and the expected timeframes.

    Please note that we only accept cancellations within 14 days of ordering, provided you have not used the products.

  76. What is the GOLD COLLAGEN® Subscription Service?

    Our subscription service is the best and easiest way to ensure you  keep your skin, younger-looking, with the bonus of healthy, strong-looking hair and nails, by never running low on collagen!

    You will automatically receive your favourite GOLD COLLAGEN® products at the frequency you purchase (either 30 day for GOLD COLLAGEN® or 60 day for MULTIDOSE).  Select a subscription and depending on your product selection, you may save up to 41% off EVERY refill. Cancel anytime. Completely flexible. The choice is yours.

  77. How do I join the Subscription Service?

    Joining the programme is easy! Signing up for the Subscription Service can be done on any value kit. To subscribe, simply select the “Subscribe” option while browsing on the desired product page, add to cart, check out and you are done!

    We will also include a surprise FREE gift in your 1st intro kit.

    We will be adding new ranges to suit all your skin, hair and nail needs and personal lifestyle choices so watch this space for announcements and pre-launch offers coming soon!  Get Started!

  78. What will happen after I join the Subscription Service?

    After you join the Subscription Service, you will receive an email confirming your subscription. This email will include a link to access 'My Subscriptions' where you can manage your future orders and your account. We will place your auto shipment orders automatically, and you will only be billed on the day the order is picked by our carriers for delivery, rather than when it is taken.

    Please note: to prevent any delays with your collagen supplies, (your skin will not want to miss one day!), your second order will be processed 2 days early (after 25 days) to avoid any delay.

    Prior (a few days before) to each auto shipment order, we will send you an email reminder. You will also receive email notifications regarding other valuable information related to your auto shipment account, such as changes of products, subscription cancellation, order shipping and tracking information or order placement confirmation.

    If there are any issues with your subscription or any other orders such as payment or delays, we will, of course, notify you.

    You can change your subscription delivery address and payment method any time by clicking “My Subscriptions” and selecting the subscription(s) you wish to edit,  located within the My Account section. Want to change your next order date? You may now do that directly via the "My Subscriptions" within the My Account section.  Of course, we are always here to help you and you may contact our UK based Customer Care Team by email: [email protected].

    Changes to orders can be made any time within 48 hours of the next scheduled shipment date, and you can cancel at any time.

  79. When will I get my starter subscription box?

    After your online order, our team will get working on your order straight away.  If you have not received your order within 10 days of placing your order, please contact our UK based Customer Care Team by email: [email protected]

    We will place your Auto Shipment orders automatically according to your selected frequency and you will only be billed on the day the order is picked by our carriers for delivery, rather than when it is taken.

    Please note: to prevent any delays with your collagen supplies, (your skin will not want to miss one day!), your second order will be processed 2 days early (after 25 days) to avoid any interruption in supply.

  80. When will I be charged for my Subscription box?

    For your subsequent refill, you will only be billed on the day the order is picked by our carriers for delivery, rather than when it is taken. We will place your auto-fill orders automatically according to your selected frequency (currently every month).

    Please note: to prevent any delays with your collagen supplies, (your skin will not want to miss one day!), your second order will be processed 2 days early (after 25 days) to avoid any interruption in supply.

  81. How often can I get my kit shipped to me?

    Currently, we are unable to change the frequency of your refill programme, however you may contact us and we can delay your next shipment.  Or, you can delay your next shipment directly via your account, for when you are on holiday.  

    Your auto-fill will ship every 4 weeks if you don’t change your shipment interval. It’s entirely up to you.

  82. How long should I continue my subscription plan?

    GOLD COLLAGEN® is designed to start working right away. You can start to see the difference in as little as 3-4 weeks and you can notice even more results after two months (around 9 weeks). After 3 months, you will really see a difference and GOLD COLLAGEN® will have become your best-kept secret for beautiful, younger-looking skin, healthy, strong hair and nails. With the ageing process, collagen levels continue to deplete. Consistency in taking is a way to address early the advanced signs of ageing to look and feel great whatever your age!

    If you stop using GOLD COLLAGEN®, our research studies show that the level of collagen slowly reverts to its original level when the PURE GOLD COLLAGEN® treatment started. Our regular customers who have stopped using the products usually come back for the same reasons to keep optimum results. We are sure that like millions of our customers worldwide, you’ll love the feeling of great, younger-looking skin, and will not want to go  a day without GOLD COLLAGEN®. If you would like a break or are going on holiday, we have a range of topical skincare and maintenance products such as our vegetarian and vegan-friendly DEFENCE that you can use in combination with your liquid collagen supplement.

    Click here to see clinical trials information.

  83. How do I cancel my monthly Subscription box?

    You need to cancel the auto-renewal at least 48 hours BEFORE you receive your next box delivery. You can cancel at any point in your subscription up to the point mentioned above, however, your subscription will only end once your term has ended, i.e. if you have a 1-month subscription, and cancel after your 1st box, your 1st box will be your last box which in turn completes your 1 month subscription.

    If you would like to receive no more boxes and you have already received your box, you will need to follow the cancellation process by emailing [email protected]. Our friendly Customer Care Team will be happy to assist you!

  84. I have cancelled my subscription within 14 days of ordering, but my Subscription Box has been dispatched

    If a cancellation is made within the 14-day period but your next GOLD COLLAGEN® Subscription Box has been dispatched then please contact our Customer Care Team on [email protected] for assistance.

  85. What is the Subscribe and Save?

    If you are familiar with our products, or would like to save even more on your collagen while receiving it on a continual basis, we recommend our subscribe and save! This is our lowest price guaranteed, where you can save up to 41% vs high street prices! 

  86. Why are the products in a liquid form rather than tablets?

    Our scientists have formulated GOLD COLLAGEN® supplements in liquid format instead of a tablet or pill for the following reasons:

    Optimal absorption + bioavailability - Absorption is better in liquids because it is already in solution and thus requires less processing in the digestive system (e.g. dissolution of tablets).

    More active ingredients - Tablets and powders cannot effectively combine as many ingredients at a high dose compared to a liquid, therefore a liquid provides a more complex and complete formula.

    Easier to take everyday - People from all walks of life may benefit from liquid form collagen supplements. Anyone who has problems swallowing tablets will find our supplement drinks easier to drink and a pleasant alternative especially for people who experience difficulty in swallowing etc.

    You can view our video on tablet vs powders vs pills here to help you better understand the absorption benefits of our liquid collagen supplements! For those who prefer tablets, we have developed a range of DEFENCE & Biotix products that are easy to take with you when travelling or in between taking your favourite GOLD COLLAGEN® liquid supplement.  Our newest addition to our family of  Gut Health, Skin & Immunity category, HYALURONIC FORMULA tablets, is a perfect complement to any of our GOLD COLLAGEN® Liquid Supplements.  

  87. Doesn’t the stomach acid destroy the collagen preventing it from reaching the dermis (skin’s deeper layer)?

    No. The collagen peptides in our product are specifically formulated to retain their structural integrity and cannot be broken down by the stomach acid or enzymes.

  88. What happens when I stop taking the product?

    Our research studies show that the level of collagen slowly reverts back to its original level before any GOLD COLLAGEN® treatment started. Most of our customers, once they have adopted the product into their daily health and wellbeing routine, never look back. Some of our customers do stop using GOLD COLLAGEN® and many of them also come back for the same reason.

  89. Why is GOLD COLLAGEN® VEGAN in liquid form instead of tablet?

    Aside from being easier to swallow, a liquid is more readily absorbed as soon as it enters the stomach. Daily dosage of GOLD COLLAGEN® VEGAN contains 28 active nutrients. Tablets and capsules may cost less, but in reality, liquid represents far better value as more nutrients can be absorbed and distributed to the body.

  90. What active ingredients are packed in GOLD COLLAGEN® VEGAN?

    The product contains 28 active ingredients including 100% plant-based proteins such as Rice Peptides, as well as Vitamin C, Vitamin B12, Iron, Essential Fatty Acids and Zinc in a pomegranate flavored liquid supplement.

  91. When will I see results with GOLD COLLAGEN®?

    Our motto for results is this:

    10-day - Try it
    30-day - See it!
    90-day - Love it!

    Watch Dr Martin’s answer to what results you can expect from GOLD COLLAGEN®.

    GOLD COLLAGEN® is designed to start working right away. You can start to see the difference in as little as 3-4 weeks and you can notice bigger results after two months (around 9 weeks). After 3 months, you (and others) will really see a difference.

    The ageing process means our collagen levels deplete. We start to lose collagen at a rate of 1.5% per year once we turn 25. Consistently using GOLD COLLAGEN® is a way to address early to advanced signs of ageing to look and feel great, whatever your age!

    The product results will vary depending on the individual and their starting skin, hair, health conditions, diet and lifestyle. According to our clinical trial results, with daily and consecutive consuming of the product (1x 50ml bottle), one can expect the skin to become more hydrated within 3 weeks, followed by a reduction in fine lines and deeper wrinkles within 6 weeks and an increase in skin elasticity within 9 weeks. Some individuals have reported to experience more positive results and/or at a faster rate than others. Our recommendation is that the product should be consumed for 12 weeks in order to realise all its benefits. There is no maximum length of time over which GOLD COLLAGEN® supplements may be consumed, provided you do not exceed the recommended daily dose.

    Want more information? Click here to see information on our clinical trials.

  92. Does GOLD COLLAGEN® really work?

    All our products are backed by science and contain a unique blend of powerhouse ingredients that truly help improve your skin, hair, nail and joint health, as well as overall immunity and well-being! GOLD COLLAGEN® is designed to start working right away boosting your energy and immunity. You will start to see the difference in as little as 3-4 weeks and you can notice bigger results after two months (around 9 weeks). After 3 months, you (and others) will see a difference. Click here to see the clinical trials associated with our products.

  93. I prefer supplements in tablet form

    For those more comfortable taking tablets, we have developed alternatives including GOLD COLLAGEN® DEFENCE our Biotix Family, plus our new HYALURONIC FORMULA Tablets. All formulations are made with your health and beauty in mind!  Find our perfect match today!

  94. Are liquid collagen supplements more effective than pills?

    People from all walks of life may benefit from liquid collagen supplements. Anyone who has problems swallowing tablets will find our supplement drinks easy to consume and a pleasant alternative.

    Furthermore, our innovative liquid formulations contain up to 23 premium quality ingredients, so they are more than just your average collagen supplement that provides unmatched health benefits, in tasty fruit flavours!

  95. How does GOLD COLLAGEN® work?

    Our products are new solutions in skincare. They are liquid collagen supplements, using the best quality ingredients, designed to help boost your collagen and elastin levels while hydrating your skin in addition to supporting health hair, nails, joints and overall health and immunity. Just watch our video to see the science behind the results by drinking one GOLD COLLAGEN® drink a day.

  96. How can GOLD COLLAGEN® products help?

    GOLD COLLAGEN® nutritional supplements contain high doses (up to 5,000mg) of the highest quality of hydrolysed (marine) collagen, hyaluronic acid, vitamins and minerals to:

    Help stimulate collagen production
    Protect from oxidative damage
    Maintain muscle health

    Make GOLD COLLAGEN® products part of your daily beauty routine.

    FIND YOURS! 

  97. I prefer supplements in tablet form.

    For those more comfortable taking tablets, we have developed alternatives including GOLD COLLAGEN® DEFENCE our Biotix Family, plus our new HYALURONIC FORMULA Tablets. All formulations are made with your health and beauty in mind!  Find our perfect match today!

  98. What is GOLD COLLAGEN® Reward Points?
    To reward you for your loyalty, GOLD COLLAGEN® created the Reward Points programme. This exclusive programme, available solely on our official gold-collagen.com website (UK only), allows you to receive money-off your next purchase up to free products, in addition to all the perks you have by purchasing directly from the GOLD COLLAGEN® website or even greater rewards if you are part of the subscription programme. If you purchase GOLD COLLAGEN® products from authorised resellers in store, you still qualify and you just log in to your account, go to the section Redeem Your Code **** (UK Only) and simply add the unique code that you find inside the 10-day pack. Each unique printed code will be automatically converted into store credit you can use on gold-collagen.com against future purchases. 1 unique code = €1 of credit to spend against your purchases on gold-collagen.com. You can view your available credit in the Store Credit section in your Account.

  99.  

    How can I sign up for the GOLD COLLAGEN® Reward Points?
    When you purchase online on gold-collagen.com points are automatically added to your account, there is nothing for you to enter or do. When you would like to use or find out how many points you have collected, just log in your account and view your balance in the Reward Points section in your Account. 

    You will automatically collect sips rewards as you purchase from our site or receive automatic refills from our subscription programme.***

  100.  

    What can I use my GOLD COLLAGEN® Reward Points for?
    Joining the loyalty programme is free and rewards you for your loyalty and sticking to your health and wellness routine. The GOLD COLLAGEN® Reward Points programme enables you to accumulate rewards automatically credited to your account for you to enjoy and redeem online. From 100 points, you have access to the first level of €1 off reward.

  101.  

    How can I register my printed unique codes I found in my 10-day box?**** (Applies to UK Only)
    To redeem your unique codes you found within the 10-day boxes, just log in to your account or create one, go to the section Redeem Your Code, and simply add the unique code (xxx-xxx-xxx-xxx) that you find inside the 10-day pack. You will need to create an account with your email address.

    Each unique printed code will be automatically converted into store credit you can use on gold-collagen.com against future purchases. 1 unique code = €1 of credit to spend against your purchases on gold-collagen.com. You can view your available credit in the Store Credit section in your Account.

  102.  

    How many Reward Points will I earn per product?
    We award 1 point per €1 spent. It is as easy as that. There is a minimum 100 points required to redeem the equivalent of €1 off your next online purchase and a maximum of 1 use per order.