Our Member Programme is our way of celebrating our customers who choose us again and again. Every time you shop, share, or engage with us, you earn points that turn into rewards. Loyalty shouldn’t just be appreciated, it should be celebrated.

From bonus points for signing up, to rewards for sharing your love on social media, reviews, to celebrating your birthday with us - every action earns you something special. The more you engage, the more you are rewarded.

Because. Your. Loyalty. Deserves. More.

The more you shop, share, and engage with us, on gold-collagen.com and our social platforms, the more rewards you earn!

Tier 1 - ESSENTIAL:
Shop, share, refer and start earning points.
• Earn 1x points

Tier 2 - PREMIUM:
Spend £750+ in a year to unlock extra rewards
• Earn 1.5x points
• Earn 200 points entry reward when you reach this level

Tier 3 - ELITE: Spend £1450+ in a year for even more perks!
• Earn 2x points
• Earn 250 points entry reward when you reach this level

Points and tiers reset each year, so the more you interact, the more you earn every year!

• Earn points for every £ you spend
• Earn 150 points just for signing up
• Share, review, celebrate your birthday - get even more

Level up with Tiers:

Tier 1 - ESSENTIAL:
Shop, share, refer and start earning points.

Earn 1x points
• Earn £1 off reward
• Complimentary products
• Sweepstate entries
• Exclusive promotions

Tier 2 - PREMIUM:
Spend £750+ in a year to unlock extra rewards
• Earn 1.5x points
• Earn 200 points entry reward when you reach this level
• Earn all Tier 1 level benefits plus:
• VIP EARLY ACCESS (indent)
• Free shipping (indent)
• Birthday gift (indent)

Tier 3 - ELITE: Spend £1450+ in a year for even more perks!
• Earn 2x points
• Earn 250 points entry reward when you reach this level
• Earn all Tier 1 and Tier 2 level benefits - plus:
• Additional discounts (indent)
• Exclusive experiences (indent)

Points reset annually, so the more you spend, the more you earnRedeem points for the rewards and perks on the products you love!

Already have an account?
You don’t need to do a thing! Every time you place an order on gold-collagen.com, points are automatically added to your account.

Do not have an account?
Becoming a member is easy! Click on the profile icon in the top right corner of the page, select “Sign-Up”, fill in your details, confirm, and you are officially a member…ready to start earning rewards and enjoying exclusive benefits.

Redeeming points is simple!

When you are ready to enjoy your rewards:

• Login to your account
• Go to the Loyalty Rewards Programme under the Membership Tab
• Scroll down to the ""How to Use Your Points"" section
• Select your preferred available reward (£5, £10 or £20)

Minimum spend requirements apply when redeeming points:

• £5 reward - minimum spend of £50
• £10 reward - minimum spend of £80
• £20 reward - minimum spend of £80

• Confirm your selection
• Copy your unique code and apply it at checkout. (You'll also receive it via email instantly)
• Ensure at least 1 paid product is in your cart.

Points cannot be applied to subscription auto-fills, complimentary items, or combined with other offers.

Your order total will update automatically. Continue the checkout process to complete your purchase.

No, the more you shop, engage, and share the love for us, the more you are rewarded!

To add/redeem loyalty code(s) (20 points each):

• Log in to your account
• Click on Loyalty and Rewards Programme under the Membership Tab
• Scroll down to ""More Ways to Earn""
• Select ""20 Points | Enter Code""
• Enter Code and you've earned 20 points!
• For Points Balance, scroll to top of the Loyalty and Rewards page - and you will see your updated balance.

Yes, points expire within 1 year (365 days) from the date earned.

To view your points balance and expiry dates:
• Log in to your account
• Navigate to the Loyatly and Rewards Programme under Membership tab
• Select Rewards History - displayed just below your points total

Share the love and earn points together! When your refer a friend and they make their first purchase, you’ll receive 400 points for the referral and your friend will receive 400 points to kickstart their rewards.

It’s super easy!

• Simply log-in to your account
• Select Loyalty & Rewards Programme under the Membership tab.
• Your points balance will be shown at the top of the page.

Returning an order? For "resaleable* items, points will automatically be returned to your account.

Example: If you purchased 3 boxes, but only 2 are in resalable condition, points will be returned for the 2 eligible boxes only.

No. If you use points to pay for a new online order, that order will not qualify to earn additional points.