Delivery & Returns AE

Your Order Experience

Delivery

Enjoy complimentary delivery on all orders. Standard shipping typically takes 2-3 working days, with all costs where applicable calculated automatically at checkout, ensuring a seamless, effortless experience from our door to yours.

Returns & Refunds

Your satisfaction is our priority. If you wish to return your parcel, please do so within 14 days of receipt. Returns should be in a resalable condition (unused, undamaged, and in original packaging).

Keep a certificate of postage for your records and send a copy to us a customercare-ae@gold-collagen.com, with the return tracking number highlighted. If returning within the UAE, we will reimburse return postage paid.

Refunds are issued to the original payment method within two weeks of receiving your returned item, provided it is in resaleable condition. To ensure a smooth and accurate process, the item must first be returned to our UAE warehouse, where it will be checked and restocked in our system. Once this process is complete, your refund will be issued, which may take up to 14 days.

How to Return

For relevant instructions, please contact our Customer Support team at customercare-ae@gold-collagen.com. 

Our team will guide you through the return process. 

Order Changes and Cancellations

We are not able to make any changes or cancel any orders that are in fulfillment status. Once dispatched, follow our Returns Procedure for unwanted items.

Exclusions:

• Opened or used items
  
• Cosmetic imperfections that do not affect product function
  
• Products deliberately damaged or neglected