Delivery & Returns Canada

Your Order Experience

Delivery

Your Gold Collagen order deserves the finest care. Learn about our fast, secure delivery and effortless returns to ensure your beauty and wellness routine is uninterrupted.

Your Gold Collagen order is dispatched from our CA center.   Standard shipping typically takes 5-7 working days, with all costs where applicable calculated automatically at checkout, ensuring a seamless, effortless experience from our door to yours.

Returns & Refunds

Your satisfaction is our priority. If you wish to return your parcel, please do so within 14 days of receipt. Returns should be in a resalable condition (unused, undamaged, and in original packaging).

How to Return

Contact our Customer Care Team at customercare-ca@gold-collagen.com for return assistance.

Order Changes and Cancellations

We are not able to make any changes to orders once they are in fulfillment status.
Once dispatched, follow our Returns Procedure noted above for unwanted items.

Exclusions:
• Opened or used items
• Cosmetic imperfections that do not affect product function
• Products deliberately damaged or neglected