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Becoming part of the Gold Collagen family by purchasing on our site is just the beginning of a long-lasting relationship between us and our customers. We want you to enjoy your best skin, hair and nails yet and feel confident, at any age.

We are here to support you all the way. Be it product knowledge, or help with your subscription or account, if you need us just contact us

In the meantime, here is a list of questions we are frequently asked, with some helpful answers.

  1.   Who should take GOLD COLLAGEN® products?

    "GOLD COLLAGEN® liquid nutritional supplements are specialist, innovative and great tasting collagen drinks. They are designed for adults who wish to promote healthy and beautiful looking skin, hair, nail and joint health as well as those who wish to counteract the visible signs of aging and take care of their overall health & wellbeing. "

  2.   Which GOLD COLLAGEN® product is right for me?

    "All GOLD COLLAGEN® products have been formulated with the best-in-class nutrients to promote healthy skin, hair, nail and joint health all while helping to counteract the visible signs of aging. All products will help to boost natural collagen production, improve your skin's hydration, reduce the appearance of wrinkles, improve skin suppleness & joint health. With over 40 million bottles sold worldwide* trust the collagen expert to give you the best solution, tailored to your individual lifestyle and needs."

  3.   Where can I buy the products?

    The products can be purchased directly from the GOLD COLLAGEN® website. GOLD COLLAGEN® is also available at Walgreens, Vitamin Shoppe as well as other independent pharmacies within the US

  4.   Who makes GOLD COLLAGEN®?

    MINERVA Research Labs Ltd. registered in the UK with offices in London, New York, and Tokyo. The product is manufactured in a state of the art manufacturing facility in Japan, certified with ISO 9001 Quality Management System.

  5.   How long has the product been on the market?

    Pure GOLD COLLAGEN®, the first product in MINERVA's portfolio was first launched in the UK in 2011.

  6.  What is collagen?

    Collagen is a protein found naturally in the body. It provides the mattress underpinning for soft, youthful skin, preserving its firmness and elasticity as well as the cushioning to protect joints. The body’s ability to make collagen decreases with age. We lose up to 1.5 % of collagen per year from the approximate age of 25! This loss of collagen can also be aggravated by certain lifestyle and external factors such as smoking and sun exposure. Fine lines and wrinkles form, and the skin loses its natural hydration. Watch our expert, Dr Martin, explain what collagen is in greater detail here and how it helps counteract the visible signs of aging. Drink Gold Collagen liquid supplements daily to stimulate more production of collagen, reducing the appearance of wrinkles while helping to stimulate skin hydration.

  7.   What is the difference between the collagen in the skin and the collagen in the product?

    The collagen naturally present in our skin, joints, tendons and ligaments has a high molecular weight (~300kDa). If applied on skin topically, it cannot be absorbed and if ingested, it is not easily digested or absorbed. The collagen used in our product is hydrolysed collagen (a smaller peptide form of collagen), which has a lower molecular weight (0.3 – 8KDa). It is easily digested in the stomach and absorbed in the small intestine where it enters the blood stream and reaches the deeper layer of the skin.

  8.   How does GOLD COLLAGEN® differ from your average anti-aging cream?

    Our innovative products are centred around premium quality ingredients as well as our convenient and easy to ingest liquid format in tasty fruit flavours. Unlike topical products such as collagen creams and lotions, which are unable to reach the dermis and work only on the surface of the skin, GOLD COLLAGEN® products work from within to nourish and rejuvenate for youthful and beautiful skin.

  9.   I’m already taking Pure GOLD COLLAGEN®, can I take an additional Gold Collagen liquid collagen supplement in the same day?

    GOLD COLLAGEN® Forte has been specifically designed for women aged over 40, or women who have more advanced signs of ageing.  If you are in your 30’s then Pure GOLD COLLAGEN® should be the right product for you as it helps to counteract first signs of ageing and promote a more beautiful appearance.  With regular use, you can expect an improvement in hydration and radiance, fine lines and wrinkles will appear reduced and skin will feel firmer.

  10.   Where does the collagen come from?

    Gold Collagen liquid formulations use hydrolysed collagen extracted from fish skin (Tilapia fish). All fish used to extract the collagen come from fish farms registered by the European Union for the import of edible fish and are deemed fit for human consumption and guaranteed by health certificates signed by official veterinarians.

  11.   Why are the products in a liquid form rather than tablets?

    Our scientists have formulated GOLD COLLAGEN® supplements in liquid format instead of a tablet or pill for the following reasons: Optimal absorption + bioavailability - Absorption is better in liquids because it is already in solution and thus requires less processing in the digestive system (e.g. dissolution of tablets).
    Less processing within the digestive system
    More active ingredients- Tablets and powders cannot effectively combine as many ingredients at a high dose compared to a liquid, therefore a liquid provides a more complex and complete formula.
    Easier to take everyday- People from all walks of life may benefit from liquid form collagen supplements.Anyone who has problems swallowing tablets will find our supplement drinks easy to take and a pleasant alternative especially for people who experience difficulty in swallowing etc.
    You can view our video on tablet vs powders vs pills here to help you better understand the absorption benefits of our liquid collagen supplements! For those who prefer tablets, we have developed DEFENCE, which is easy to take with you when travelling or in between taking your favourite Gold Collagen liquid supplement.

  12.   Do the products contain fish oils, porcine, chicken, beef, antibiotics, hormones (or phyto hormones or phytoestrogens), genetically modified organisms, use of nanotechnology, gluten, sugars, alcohol, artificial preservatives, or artificial colours?

    "That depends on the particular product. Our liquid collagen formulations for PURE is made from premium marine collagen (derived from fish). All our products are gluten-free. For those on a vegan and vegetarian diet, we recommend our Vegan alternative, Gold Collagen VEGAN, which works hard to help nourish your skin, hair and nails from within, in a vegan-friendly alternative 100% plant-based. All of our liquid collagen products are GMO -free, hormone free, gluten free, porcine free, chicken- free, alcohol-free, free from artificial colors, lactose-free and sugar free "

  13.   Do the products exert narcotic and psychotropic effects or have potent or drastic components, radioactive substances, banned food additives, antibiotics, insecticides and rodenticides?

    "No, GOLD COLLAGEN® products do not have any of the above mentioned. "

  14.  Is Gold Collagen suitable for vegetarians and vegans?

    Collagen is a protein found naturally in the skin, preserving its firmness and elasticity. All collagen comes from animal protein. Therefore, a vegan collagen does not exist. Contrary to collagen supplements (derived from animal proteins), GOLD COLLAGEN® DEFENCE offers is our special formula specially formulated to provide support for those on a vegan and vegetarian diet, while helping nourish your skin, hair and nails from within. It contains a unique formula of 17 active nutrients including Vitamin C, Zinc, Copper, Beta-Carotene, Biotin and is 100% vegan. View more of the benefits here:

  15.   Are the products halal and kosher?

    Yes. We have a certificate from the Islamic and Cultural Centre certifying that the fish-extracted hydrolysed collagen used in Pure GOLD COLLAGEN® is halal. It is also certified kosher and deemed to fully meet the requirements of the Orthodox Jewish Dietary Laws.

  16.   What does the product taste like?

    We work hard and go through a lot of product testing to make our products as tasty as possible, without any nasties! Give them a taste and we think you’ll be pleasantly surprised!
    Watch this video
    GOLD COLLAGEN® Pure is a delicious peach taste
    GOLD COLLAGEN® Vegan is a delicious Cherry, Blueberry and Pomegranate taste
    All products also have a hint of a spicy note from the black pepper extract (Bioperine™) but are suited for all tastes.
    Why not check out our recipe for an original way to introduce Gold Collagen® into your daily nutrition or breakfast?

  17.   What is the function of the black pepper extract?

    BioperineTM is the black pepper extract clinically proven to increase bioavailability thus enhancing the absorption of nutrients from the formula. Clinical studies carried out in the U.S. demonstrate its safety and efficacy for nutritional use. BioperineTM is patented worldwide

  18.   What is the source of hyaluronic acid?

    GOLD COLLAGEN® products contain vegetable based hyaluronic acid (HA).

  19.   Do the GOLD COLLAGEN® products contain gold?

    No. Gold Collagen products do not contain any gold. GOLD COLLAGEN® is a registered trademark belonging to MINERVA Research Labs.

  20.   Doesn’t the stomach acid destroy the collagen preventing it from reaching the dermis (skin’s deeper layer)?

    No. The collagen peptides in our product are specifically formulated to retain their structural integrity and cannot be broken down by the stomach acid or enzymes.

  21.   What is the recommended daily dose and best time of day to take the product?

    We recommend drinking 1 bottle a day, on an empty stomach for best absorption. Alternatively you can consume the product after meals if you experience indigestion or gastrointestinal upset. Dr Martin explains in this video why you should drink your Gold Collagen in the morning. As a fun bonus, we have got great, tasty smoothie recipes for you to try out

  22.   Can the GOLD COLLAGEN® products be taken in combination with other food supplements?

    Yes, however, please bear in mind that each product contains ingredients such as vitamins that are already at the maximum recommended daily allowance (RDA, now replaced by NRV Nutrient Reference Value) so you need to ensure that you do not exceed your daily nutritional needs. It would be best to consult with your doctor to ensure you are receiving the optimal amount for your daily nutritional needs.

  23.   For how long do you need to use the product to see visible results?

    The product results will vary depending on the individual and their starting skin, hair, health conditions, diet and lifestyle. According to our clinical trial results, with daily and consecutive use of the product (1x bottle), one can expect the skin to become more hydrated within 3 weeks, followed by a reduction in fine lines and deeper wrinkles within 6 weeks and an increase in skin elasticity within 9 weeks. Some individuals have reported to experience more positive results and/or at a faster rate than others. Our recommendation is that the product should be taken for 12 weeks in order to realise all its benefits. There is no maximum length of time over which Gold Collagen® supplements may be used, provided you do.

  24.   What happens when I stop taking the product?

    Our research studies show that the level of collagen slowly reverts back to its original level before any GOLD COLLAGEN® treatment started. Most of our customers, once they have adopted the product into their daily health and wellbeing routine, never look back. Some of our customers do stop using Gold Collagen® and many of them also come back for the same reason.

  25.   Can I use the product if I am pregnant or breastfeeding?

    There are no studies at present that support the use of food supplements during pregnancy or breastfeeding. Therefore, it is not recommended, unless otherwise suggested by your doctor. We would recommend you try our Hydrogel Mask as a pregnancy treat. Our pregnant customers love it because they have suffered from dry and/or saggy skin. Our Hydrogel Mask is safe and has a mix of ingredients that are clinically proven to keep your skin hydrated and plump, giving you the break you deserve.

  26.   Can the products be taken with medication?

    It is unlikely that they will adversely interact with any medication. However, we recommend that anyone suffering from a serious illness or those who are under medical supervision in general, consult their doctor prior to taking GOLD COLLAGEN® products

  27.   Can I take GOLD COLLAGEN® if I am on Hormone Replacement Therapy (HRT)?

    Yes. However, we recommend that anyone suffering from a serious illness or those who are under medical supervision in general, consult their doctor prior to taking GOLD COLLAGEN® products.

  28.   Are there any side effects associated with the GOLD COLLAGEN® products?

    If you have experienced allergic reactions to fish or soya products, DO NOT take GOLD COLLAGEN®. Consuming too much collagen i.e. more than 10,000mg (10 grams) per day may lead to a mild gastrointestinal upset.

  29.   Are the products suitable for diabetics?

    Yes. Our product contains natural sweetener Stevia and sucralose. However, if you have any concerns, we recommend consulting your doctor prior to taking GOLD COLLAGEN® products.

  30.   Are the products tested for quality and safety?

    Yes. Laboratory tests are carried out on the finished products to ensure that they are safe for human consumption and meet quality standards.

  31.   Which skin type can benefit from the hydrogel mask?

    The GOLD COLLAGEN® HYDROGEL MASK is beneficial for all skin types. Clinical studies show that GOLD COLLAGEN® HYDROGEL MASK is particularly effective in increasing skin hydration and improving its brightness and appearance, reducing erythema and skin pigmentation caused by photo-aging. It can also be used in the treatment of common skin problems, such as dry and dull skin. Thanks to its hydrogel technology and the moisturizing and soothing properties of the active ingredients, the mask can be applied immediately after an aesthetic treatment, providing an immediate sense of freshness.

  32.   What’s the difference between the hydrogel mask and cream masks?

    Hydrogel masks are made up of three-dimensional networks of polymers with highly effective moisturizing properties thanks to their high water content. In addition to its moisturizing properties, the hydrogel base used in the GOLD COLLAGEN® HYDROGEL MASK is heat sensitive. This type of hydrogel has been chosen to facilitate the continuous and controlled administration of the active components, which are released into the skin thanks to the physical changes of the hydrogel base. Once the mask comes into contact with the skin, it gives an immediate cooling effect and as it reaches the body temperature it releases the active ingredients, which penetrate directly into the skin.

  33.   How often do you advice to use the hydrogel mask?

    Remarkable effects were observed in a clinical study already after 1 mask application, further highly statistically significant increase in skin hydration and improvement in the skin tone were observed after 4 applications of the GOLD COLLAGEN® HYDROGEL MASK. Our Hydrogel Mask should be applied topically on clean skin once a week for a minimum of 4 weeks to achieve the maximum benefits of increased skin hydration and luminosity.

  34.   Is the mask reusable?

    No, the mask should be disposed after use.

  35.   What is the best moment of the day to use the mask?

    The GOLD COLLAGEN® HYDROGEL MASK can be applied at any time of the day; it can be an excellent make-up base and make your skin glow before an important meeting or It can be applied before going to sleep to allow the skin to fully absorb the nutrients.

  36.   How long does the mask need to stay on my face?

    Our Hydrogel Mask should be applied on dry, clean skin for 30 minutes. The hydrophilic hydrogel base technology together with the penetrating abilities of hyaluronan create a mask which is able to deliver the active ingredients into the skin, leading to significant improvement in skin hydration, skin tone and skin appearance within 30 minutes! It’s perfect to apply before makeup, or just before bedtime for radiant, glowing morning skin.

  37.   Do I need to wash off the remaining liquid on my face afterwards?

    The Hydrogel Mask should be removed gently and any excess moisture which is not absorbed after 30 minutes can be gently massaged into the skin.

  38.   When will I see results with Gold Collagen®?

    Our motto for results is this: 10-day - Try it
    30-day - See it!
    90-day - Love it!
    Watch Dr Martin’s answer to what results you can expect from Gold Collagen®.
    Gold Collagen® is designed to start working right away. You can start to see the difference in as little as 3-4 weeks and you can notice bigger results after two months (around 9 weeks). After 3 months, you (and others) will really see a difference.
    The ageing process means our collagen levels deplete. We start to lose collagen at a rate of 1.5% per year once we turn 25. Consistently using Gold Collagen® is a way to address early to advanced signs of ageing to look and feel great, whatever your age! The product results will vary depending on the individual and their starting skin, hair, health conditions, diet and lifestyle. According to our clinical trial results, with daily and consecutive use of the product (1x 50ml bottle), one can expect the skin to become more hydrated within 3 weeks, followed by a reduction in fine lines and deeper wrinkles within 6 weeks and an increase in skin elasticity within 9 weeks. Some individuals have reported to experience more positive results and/or at a faster rate than others. Our recommendation is that the product should be taken for 12 weeks in order to realise all its benefits. There is no maximum length of time over which Gold Collagen® supplements may be used, provided you do not exceed the recommended daily dose.
    Want more information? Click here to see information on our clinical trials.

  39.   Do Gold Collagen® products contain any harsh ingredients?

    "At Minerva Research Labs, we care about beauty but also about health and wellness. Our philosophy is about beauty from the inside out. With the help of our doctors and nutritionists, product effectiveness, formulation, ingredients and safety are at the core of what we do.
    All Gold Collagen® products are:
    √ Sugar Free
    √ Gluten Free
    √ No GMO
    √ No Artificial Preservatives
    √ No Artificial Colors
    √ No Alcohol
    √ Suitable for Diabetics
    √ Only 22 kcal
    We have also developed clean beauty products that are vegetarian and vegan-friendly. We have a collagen-boosting supplement in tablet format, Gold Collagen Defence for those who prefer to take tablet supplements.
    Discover more about Gold Collagen Defence here.

  40.   How long has Gold Collagen® been on the market?

    PURE GOLD COLLAGEN®, the first product to launch in the portfolio was launched in the UK in February 2011.

  41.  Does Gold Collagen® really work?

    All our products are backed by science and contain a unique blend of powerhouse ingredients that truly help improve your skin, hair, nail and joint health, as well as overall immunity and well-being! Gold Collagen® is designed to start working right away boosting your energy and immunity. You will start to see the difference in as little as 3-4 weeks and you can notice bigger results after two months (around 9 weeks). After 3 months, you (and others) will see a difference. Click here (link to science page which will be updated with full science booklet info) to see the clinical trials associated with our products.

  42.   How do I choose which range is right for me?

    All GOLD COLLAGEN® products have been formulated to promote health and wellbeing from the inside out and to counteract the visible signs of aging. All products will help boost natural collagen production, improve hydration, reduce the appearance of wrinkles and improve skin suppleness.

  43.   How often should I take Gold Collagen®?

    We recommend drinking 1 bottle (50ml) on an empty stomach for best absorption. Alternatively, you can consume the product after meals if you experience indigestion or gastrointestinal upset. The secret to success is to take one bottle daily!

  44.   Will Gold Collagen® help me if I need more energy?

    Yes! Gold Collagen® liquid collagen supplements contain B Vitamins which contribute to normal energy-yielding metabolism and to the reduction of tiredness and fatigue. Each of our liquid solutions are specifically formulated to be more than just your everyday supplement!

  45.   Can PURE GOLD COLLAGEN® be taken in combination with other food supplements?

    Yes, however, please bear in mind that each product contains ingredients such as vitamins that may be at the recommended daily allowance (RDA, now replaced by NRV Nutrient Reference Value) so you need to ensure that you do not exceed your daily nutritional level allowed. It would be best to consult with your doctor to ensure you are receiving the optimal amount for your daily nutritional needs.

  46.   Can I use the product if I am pregnant or breastfeeding?

    There are no studies at present that support the use of food supplements during pregnancy or lactation. Therefore, it is not recommended, unless otherwise suggested by your doctor.

  47.  What type of collagen is used in Gold Collagen® products?

    GOLD COLLAGEN® products are formulated with the highest quality hydrolyzed marine collagen, made up of small peptides containing short chains of amino acids. The small peptides are easily absorbed and distributed by the blood stream throughout the whole body and skin.

  48.   How different is Gold Collagen® from other collagen supplements?

    Gold Collagen was the first liquid collagen supplement launched in the U.K market in 2011, which is why it is the UK’s original with over 40 million bottles sold across 35 countries*. Since the launch of PURE GOLD COLLAGEN in 2011, we have formulated a unique and wide range of products to suit your individual lifestyle needs, all specially formulated to truly help improve your skin, hair, nail and joint health. The formulation of ingredients and strength of those ingredients creates the perfect combination for optimum results for you. We have carefully studied the formulation which enhances bioavailability and absorption rate of the hydrolyzed collagen in the body. At Gold Collagen we are the new way to fight signs of aging while supporting your overall health, immunity and well-being. Just watch our video to watch the science behind our very real results. FIND YOUR COLLAGEN! *GOLD COLLAGEN bottle sales worldwide, from Japan, UK, Europe, to USA and Canada, in over 35 countries. between 08/2012 and 12/2020.

  49.   Are liquid collagen supplements more effective than tablets/pills?

    People from all walks of life may benefit from liquid collagen supplements. Anyone who has problems swallowing tablets will find our supplement drinks easy to take and a pleasant alternative. Furthermore, our innovative liquid formulations contain up to 20 premium quality ingredients, so they are more than just your average collagen supplement that provides unmatched health benefits, in tasty fruit flavours!
     

  50.   What is Hydrolyzed Marine Collagen and how much of this is in Gold Collagen products?

    GOLD COLLAGEN® products are formulated with the highest quality hydrolyzed marine (from fish) collagen. 5000mg for Pure. The hydrolyzed marine collagen is made up of small peptides containing short chains of amino acids which are easily absorbed and distributed by the bloodstream throughout the whole body and skin. Collagen is the most abundant protein in the human body. Renowned for its skin-holding properties; it helps the skin to preserve its firmness and elasticity. 5000mg is the right amount for daily intake, there is no additional benefit reported in increasing daily intake beyond this quantity. This helps your skin’s firmness and elasticity from head to toe!

  51.  How does Gold Collagen work?

    Our products are new solutions in skincare. They are liquid collagen supplements, using the best quality of ingredients, designed to help boost your collagen and elastin levels while hydrating your skin in addition to supporting healthy hair, nails, joints and overall health and immunity. Just watch our video to watch the real science behind the real results by drinking one Gold Collagen drink a day.

  52.  Is taking collagen safe?

    Watch the video. Collagen is a natural protein found in your body that's responsible for maintaining structure and keeping skin looking young, but you lose 1.5% of your body's collagen every year after age 25. Both safe and effective, drinking GOLD COLLAGEN® will help you get it back. Watch this short video from our in house doctor, Dr Martin about collagen loss.

  53.   How can GOLD COLLAGEN® products help?

    GOLD COLLAGEN® nutritional supplements contain high doses (up to 5,000mg) of the highest quality of hydrolyzed (marine) collagen, hyaluronic acid, vitamins and minerals to: Help stimulate collagen production Maintain muscle health Make GOLD COLLAGEN products part of your daily beauty routine. FIND YOURS! ;

  54.   Is Gold Collagen suitable for vegetarians and vegans?

    We have developed a Vegan alternative for our Vegan and Vegetarians, who would love to try Gold Collagen formulations but are looking for that particular Vegan solution. This formulation supports collagen formulation, while promoting healthy skin, hair nail and immunity through its 100% Vegan solution of 28 active nutrients!

  55.  What sizes are the bottles?

    We have formulated our liquid supplements in individual, single-use 50mL- bottles. We care about the quality & effectiveness of our products as well as the environment. Therefore, all our bottles are of high-quality glass to ensure bioavailability of the active ingredients and keep the products as potent as possible. The bottles are all fully recyclable, and the outer carton of your Gold Collagen® box is as well.. We try and minimise the use of plastic in our products as much as possible.

  56.  Is taking too much collagen bad for you?

    Consuming too much collagen i.e. more than 10,000mg (10 grams) per day may lead to a mild gastrointestinal upset. 5000mg is the optimal amount for daily intake, there is no additional clinical benefit reported in increasing daily intake beyond this quantity

  57.  Are there any side effects associated with GOLD COLLAGEN® Liquid supplements?

    Do not take Gold Collagen liquid supplements If you have experienced allergic reactions to fish or soy products. Consuming too much collagen i.e. more than 10,000mg (10 grams) per day may lead to mild gastrointestinal upset. Collagen is a natural protein found in your body that's responsible for maintaining structure and keeping skin looking young, but you lose 1.5% of your body's collagen every year after age 25. Both safe and effective, drinking GOLD COLLAGEN® will help you get it back. Watch Dr Martin talk about collagen intake and how safe collagen is.

  58.   Can the product be taken with medication?

    It is unlikely that they will adversely interact with any medication. However, we recommend that anyone suffering from a serious illness or those who are under medical supervision in general, consult their doctor prior to taking GOLD COLLAGEN® products.

  59.  Does Gold Collagen contain beef/bovine?

    Gold Collagen formulations PURE is made from premium marine collagen (derived from fish) While VEGAN is made with Rice Peptides and is 100% plant-based. All our products are gluten-free and work hard to help nourish your skin, hair and nails from within.

  60.   At what age do I start losing collagen?

    As we move into our 20s and beyond, our bodies produce less collagen and we lose about 1.5% of our collagen per year. This is partly due to the natural, unavoidable ageing process as well as external factors. Pollution, dehydration, smoking and perhaps most of all, the effects of the sun, challenge our skin continuously Drink Gold Collagen liquid supplements to help stimulate more production of collagen and keep your skin healthy, hydrated and young-looking. Watch our quick video to help better understand the natural ageing process.

  61.  5000mg is the right amount for daily intake, there is no additional clinical benefit reported in increasing daily intake beyond this quantity. This helps your skin’s firmness and elasticity. Consuming too much collagen i.e. more than 10,000mg (10 grams) per day may lead to mild gastrointestinal upset. Our Gold Collagen® products do not exceed this amount of 5000mg. The key to a successful new wellbeing routine is to stick to it and use the products daily to see results. Our subscription service makes it easy for you to achieve your goals by ensuring you never run low on collagen. It’s the easiest way to get it delivered to your door, without doing the heavy lifting, at great savings!

  62.   I prefer supplements in tablet format

    For those more comfortable taking tablets we have developed a tablet alternative GOLD COLLAGEN DEFENCE. This formulation protects collagen formation, while promoting healthy skin, hair nail and immunity through its 100% Vegan solution of 17 active nutrients!

  63.   What foods should I avoid to help slow down the aging process?

    We all know that what we eat, and drink is important to our health and how we feel. Watch Dr Vidhi’s advice on what food to avoid to help you combat signs of ageing: watch the video.

  64.   I have received an email/text about a payment issue What should I do?

    If you receive an email or text detailing a payment problem with your order, please log into the “My Account” area and check or update your current payment information. We will automatically attempt to re-process your order and your new payment details will be used for any future orders, including subscription orders. If you need any assistance with this, please contact our Customer Care Team who can resolve any issues by email: subscriptions@gold-collagen.com or call on +44 (0) 800 4880875 (8am-8pm, 7 days a week)

  65.   How do I return my products?

    30-DAY MONEY-BACK GUARANTEE You deserve skincare that works as hard as you do. (If not, we’ll give you your money back.) We’re confident you’ll see glowing results. That’s why we offer a 30-Day Money-Back Guarantee (less shipping and handling) on all orders. If you’re not totally satisfied, you are able to return your products within 30 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling). Please emIail customer support with your purchase number to notify us, at customerservice-ca-en@minervalabs.com with your order confirmation email. You can ship your products (include a copy of your invoice) and send it to the following address: 9465 Wilshire Blvd, Suite 300 Beverly Hills, CA 90212, USA We will always do our best to process your return and issue your refund as quickly as possible. Please allow us 10 business days from the date our system received the returned products to process your refund. Upon receipt, we will credit your account for the price of the items returned. Refunds will be issued in the manner by which you originally paid (minus shipping and handling). Please contact us if you have any further questions regarding your return at customerservice-us@minervalabs.com

  66.   When should I take Gold Collagen®?

    We recommend drinking 1 bottle (50ml) on an empty stomach for best absorption. Alternatively, you can consume the product after meals if you experience indigestion or gastrointestinal upset.

  67.  How long does delivery take?

    We are sure you want to get started straight away so we get working on your order straight away. Since COVID we ship all Canadian customers using UPS and please expect between 1-2 weeks delivery time. You can keep an eye on the status of your order by clicking on your Account. Don’t worry - we will stay in touch with you throughout the delivery to keep you updated and we will also provide a tracking number. If there is a delay, we will contact you on your preferred email or phone number. If you have not received your parcel within two weeks of ordering, please send an email to: customerservice-us@minervalabs.com

  68.   How much collagen per product?

    GOLD COLLAGEN® Pure contains 5,000mg of hydrolysed collagen

  69.   If my payment declined, or bank details have changed, what do i do?

    Your refund or replacement will be issued as soon as we get confirmation from our warehouse that your return has been received. Please note that we are only able to refund to the original payment method used when you placed your order. We will then send an email to update you when the action has been taken and the expected timeframes. Please note that we only accept cancellations within 30 days of ordering, provided you have not used the products.

  70.   I’ve returned my unused Gold Collagen® Box and I have not received my refund/replacement

    Your refund or replacement will be issued as soon as we get confirmation from our warehouse that your return has been received. Please note that we are only able to refund to the original payment method used when you placed your order. We will then send an email to update you when the action has been taken and the expected timeframes. Please note that we only accept cancellations within 30 days of ordering, provided you have not used the products.

  71.   How can I change or cancel my order?

    If your order has not shipped yet, you can call us or email us at cancellations@gold-collagen.com and we will make changes for you. If you would like to change personal details, your address or how you pay for your order, you can do so online by going to the "My Account" tab.

  72.   My order has arrived damaged or is not what I have ordered. What shall I do?

    If you have received your order Box damaged, please email:customerservice-us@minervalabs.com for assistance. We will typically request that you provide a photo of the order, your order reference number (or account email) and a brief explanation as to the detail of the damage. Our Customer Care Team will then be able to assist you and provide a suitable resolution.

  73.   I’ve returned my unused Gold Collagen® Box and I have not received my refund/replacement

    Your refund or replacement will be issued as soon as we get confirmation from our warehouse that your return has been received. Please note that we are only able to refund to the original payment method used when you placed your order. We will then send an email to update you when the action has been taken and the expected timeframes. Please note that we only accept cancellations within 30 days of ordering, provided you have not used the products.

  74.  If my payment declined, or bank details have changed, what do i do?

    We can't update your card details through email. So, please call our  freephone number and speak to someone in our care team who will update the card details for your order. You can call them at: +44 (0)800 4880875 (9am-4pm, Monday to Friday).

  75.   What is GOLD COLLAGEN® VEGAN?

    GOLD COLLAGEN® VEGAN is the vegan alternative to our best-selling GOLD COLLAGEN® PURE. 0% animal protein, the 100% plant-based alternative to help promote the health and beauty of your skin, hair and nails, supporting your vegan diet.

  76.   Who should take GOLD COLLAGEN® VEGAN?

    Thanks to a protein of 100% vegetable origin it is suitable for vegans and vegetarians.

  77.   What results should I notice after my GOLD COLLAGEN® VEGAN treatment?

    We recommend drinking 1 bottle of GOLD COLLAGEN® VEGAN per day for 1 month or more for longer lasting results. GOLD COLLAGEN® VEGAN has been specifically developed to contribute to collagen formation for the maintenance of healthy skin, hair and nails, to support vegan and vegetarian dietary requirements and contribute to energy, immunity and general well-being, protecting cells from oxidative stress.

  78.   Why has GOLD COLLAGEN® VEGAN been developed?

    All collagen is derived from animal proteins. Therefore vegan collagen does not exist. Knowing veganism and vegan skincare has gained momentum, we’ve developed an incredibly unique formulation, GOLD COLLAGEN® VEGAN! It has been developed by our team of research scientists and nutrition experts as a vegan alternative to our worldwide bestseller GOLD COLLAGEN® PURE. The formulation contains rice peptides, which, similar to collagen peptides, have been shown to support skin elasticity and hydration. It is further enriched with essential ingredients such as folic acid, iron, chromium and a vitamin B complex to complement and balance the vegan diet and contribute to energy, immunity and general well-being. To learn more about the formulation and benefits view our video below

  79.   What’s the difference between GOLD COLLAGEN® VEGAN and the rest of the GOLD COLLAGEN® range?

    All collagen is derived from animal proteins. Therefore vegan collagen does not exist. Knowing veganism and vegan skincare has gained momentum, we’ve developed an incredibly unique formulation, GOLD COLLAGEN® VEGAN! It has been developed by our team of research scientists and nutrition experts as a vegan alternative to our worldwide bestseller GOLD COLLAGEN® PURE. The formulation contains rice peptides, which, similar to collagen peptides, have been shown to support skin elasticity and hydration. It is further enriched with essential ingredients such as folic acid, iron, chromium and a vitamin B complex to complement and balance the vegan diet and contribute to energy, immunity and general well-being.

  80.   What makes GOLD COLLAGEN® VEGAN different from other vegan food supplements?

    GOLD COLLAGEN® VEGAN is a liquid food supplement, developed for optimum absorption and bioavailability. It contains 28 active ingredients, including innovative plant-based proteins, and in addition it has been enriched with essential ingredients such as folic acid, iron, chromium, amino-acids, vitamins and minerals to support and balance the vegan diet and contribute to energy, immunity and general well-being, as well as, contribute to collagen formation for the maintenance of healthy skin, hair and nails.It contains no gluten, no lactose, no artificial colours, no artificial sweeteners, no artificial preservatives, no alcohol, no GMO. It is also absolutely free from fish and meat and any other animal-derived ingredient.

  81.   Where can I buy GOLD COLLAGEN® VEGAN?

    You can buy Gold Collagen Vegan directly from gold-collagen.com, in addition to select Whole Foods, and independant pharmacies

  82.   How long has GOLD COLLAGEN® VEGAN been on the market?

    Gold Collagen Vegan launched in the UK in 2019

  83.   Does GOLD COLLAGEN® VEGAN contain collagen?

    Collagen is a protein naturally present in the skin, which preserves its firmness and elasticity. Collagen peptides can typically be obtained from animals, so vegan collagen does not exist. At MINERVA Research Labs, our scientists and nutritionists have combined 28 active ingredients including 100% plant-based proteins such as rice peptides, plus vitamin C, vitamin B12, iron, essential fatty acids and zinc to complement a vegan diet and create the Vegan Collagen!

  84.   Does GOLD COLLAGEN® VEGAN contain sugar or sweeteners?

    No, GOLD COLLAGEN® VEGAN does not contain sugar or sweeteners

  85.   Does GOLD COLLAGEN® VEGAN contain artificial preservatives?

    No, GOLD COLLAGEN® VEGAN does not contain artificial preservatives

  86.   Does GOLD COLLAGEN® VEGAN contain gluten?

    No, GOLD COLLAGEN® VEGAN does nit contain gluten

  87.   Why is GOLD COLLAGEN® VEGAN in liquid form instead of tablet?

    Aside from being easier to swallow, a liquid is more readily absorbed as soon as it enters the stomach. Daily dosage of GOLD COLLAGEN® Vegan contains 28 active nutrients. Tablets and capsules may cost less, but in reality, liquid represents far better value as more nutrients can be absorbed and distributed to the body.

  88.   What active ingredients are packed in GOLD COLLAGEN® VEGAN?

    The product contains 28 active ingredients including 100% plant-based proteins such as Rice Peptides, as well as Vitamin C, Vitamin B12, Iron, Essential Fatty Acids and Zinc in a pomegranate flavored liquid supplement.

  89.   What’s the flavour of GOLD COLLAGEN® VEGAN?

    Gold Collagen Vegan tastes of pomegranate, blueberry and cherry

  90.   How many bottles of GOLD COLLAGEN® VEGAN do I need to drink daily?

    For best results, drink 1 bottle (50ml) of VEGAN a day on an empty stomach for better absorption, or with meals if you have digestive or gastrointestinal problems. Enjoy the treatment for at least 30 days to experience some benefits and 3 months for longer lasting results. With approximately 100% of your daily vitamin C and B12 requirement, it supports your immune defenses and your vegan diet every day. Shake the drink well before use and do not exceed the recommended daily dose.

  91.   What is the best time of the day to drink GOLD COLLAGEN® VEGAN?

    It is recommended to take one bottle in the morning on an empty stomach.

  92.   Do I have to drink GOLD COLLAGEN® VEGAN with food?

    We recommend to takeGold Collagen Liquid supplements on an empty stomach for better absorption. In case of intestinal disorders, or an upset stomache you can take it during a meal.

  93.   How long should I drink GOLD COLLAGEN® VEGAN?

    We recommend drinking one bottle per day for a minimum of 1 month. To experience longer lasting restults we recommend to drink Vegan for at least 3 months.

  94.   How long should I drink GOLD COLLAGEN® VEGAN?

    We recommend drinking one bottle per day for a minimum of 1 month. To experience longer lasting restults we recommend to drink Vegan for at least 3 months.