Pure GOLD COLLAGEN® purchased from MINERVA Research Labs, Inc. come with a 30-day money-back guarantee, less shipping and handling. If you've tried Pure GOLD COLLAGEN® and you're not pleased for any reason and are within the guarantee period of 30-days from date of receipt, please carefully follow the instructions below.
Customer Service Contact Information
- Call us toll free at the Customer Service number 1-844-222-1639 to receive a Return Merchandise Authorization (RMA) number and return instructions.
- Refunds will not be issued without an RMA number. Credit will not be given for incomplete items or for items without a valid Return Authorization Number.
- Return the items with this packing slip, or a copy of both side of this packing slip. Write the RMA number on the front of this form.
- Write your return reason below.
- Keep the shipping receipt and make sure you use the proper amount of postage on the package. We are not responsible for lost packages, or those returned to sender due to insufficient postage.
- Do not send the package C.O.D. as it will not be accepted.
- We encourage you to protect yourself by insuring the return shipment and getting a tracking number.
- Please send Return to:
7850 Ruffner Ave.
Van Nuys, CA 91406
After we receive your package, please allow us up to two weeks to process your return. After receipt, all returns will be credited to the original form of payment.