Q1. Who should take GOLD COLLAGEN® products? mon
GOLD GOLLAGEN® nutritional liquid beauty supplements are designed for adults who
wish to promote healthy and beautiful looking skin, hair and nails or who wish to
counteract the visible signs of ageing. There are 3 products in the GOLD
COLLAGEN® range – Pure, Active and Forte.
Q2. Which GOLD COLLAGEN® product is right for me?
All GOLD GOLLAGEN® products have been formulated to promote a healthy and
beautiful appearance and to counteract the visible signs of ageing. All products will
help to boost natural collagen production, improve hydration, reduce the appearance
of wrinkles and improve skin suppleness. Pure GOLD GOLLAGEN® is designed for
women showing the first signs of ageing while GOLD GOLLAGEN® Forte is for women
aged 40+ with more advanced signs of ageing and Active GOLD GOLLAGEN® is for
men and women with more active lifestyles, or those needing support for their
Q3. Where can I buy the products?
The products can be purchased directly from MINERVA Research Labs at www.gold-
collagen.com. GOLD COLLAGEN® is also available from Boots, Holland & Barrett,
Harrods, Selfridges, John Bell & Croyden Pharmacy and selected pharmacies in the
UK. Additionally GOLD COLLAGEN® is available in the following countries: The
United States, United Arab Emirates, Greece, Italy, Czech Republic and Slovakia.
Q4. Who makes GOLD COLLAGEN®?
MINERVA Research Labs Ltd. registered in the UK with offices in London, New York,
and Tokyo. The products are manufactured in a state of the art manufacturing
facility in Japan, certified with ISO 9001 Quality Management System.
Q5. How long has the product been on the market?
Pure GOLD COLLAGEN® was first launched in Boots pharmacies in the UK in February
2011. Active GOLD COLLAGEN® was launched October 2013 and GOLD GOLLAGEN®
Forte was launched in August 2014.
Q6. What is collagen?
Collagen is the most abundant protein in the human body needed for the structure
and density of the skin. Approximately 80% of young and healthy skin is made up of
collagen, however, with time and natural ageing the body’s ability to replenish
collagen decreases by about 1.5% per year.
Q7. What is the difference between the collagen in the skin and the collagen in the
The collagen naturally present in our skin, joints, tendons and ligaments has a high
molecular weight (~300kDa). If applied on skin topically, it cannot be absorbed and if
ingested, it is not easily digested or absorbed. The collagen used in our product is
hydrolysed collagen (a smaller peptide form of collagen), which has a lower
molecular weight (0.3 – 8KDa). It is easily digested in the stomach and absorbed in
the small intestine where it enters the blood stream and reaches the deeper layer of
Effective 11 August 2014
Q8. How does GOLD COLLAGEN® differ from your average anti-ageing cream?
GOLD COLLAGEN® stimulates the cells responsible for the body’s own natural
production of collagen, elastin and moisture-retaining hyaluronic acid. It is able to
work in the deeper layer of the skin (dermis) and all over the body, whereas creams
act on the outer layer of the skin (epidermis) only.
Q9. I’m in my 30’s, should I take GOLD COLLAGEN® Forte?
GOLD COLLAGEN® Forte has been specifically designed for women aged over 40, or
women who have more advanced signs of ageing. If you are in your 30’s then Pure
GOLD COLLAGEN® should be the right product for you as it helps to counteract first
signs of ageing and promote a more beautiful appearance. With regular use, you can
expect an improvement in hydration and radiance, fine lines and wrinkles will appear
reduced and skin will feel firmer.
Q10. I’m already taking Pure GOLD COLLAGEN®, should I take the new Forte product
or stick with Pure?
If you are happy with the results of Pure GOLD COLLAGEN® then you should continue
with the program. If you are over 40 years old or have more advance signs of ageing
which you would like to target then perhaps GOLD COLLAGEN® Forte is better suited
to your needs.
Q1. Where does the collagen come from?
MINERVA Research Labs uses hydrolysed collagen extracted from fish skin (Tilapia
and Pangasius fish); no other animal sources of collagen are used. All fish used to
extract the collagen come from fish farms registered by the European Union for the
import of edible fish and are deemed fit for human consumption and guaranteed by
health certificates signed by official veterinarians.
Q2. Why are the products in a liquid form rather than tablets?
Aside from being easier to swallow, a liquid is more readily absorbed as soon as it
enters the stomach. Daily dosage (50ml) of GOLD COLLAGEN® contains up to 5,000
mg of hydrolysed collagen which can be up to 20 times more than a typical collagen
tablet. Tablets and capsules may cost less, but in reality, liquid represents far better
value as more hydrolysed collagen can be absorbed and distributed to the body.
Q3. Do the products contain fish oils, porcine, chicken, beef, antibiotics, hormones
(or phyto hormones or phytoestrogens), genetically modified organisms, use of nano
technology, gluten, sugars, alcohol, artificial preservatives, or artificial colours?
No, GOLD COLLAGEN® products do not contain any of the above mentioned.
Q4. Do the products exert narcotic and psychotropic effects or have potent or drastic
components, radioactive substances, banned food additives, antibiotics, insecticides
No, GOLD COLLAGEN® products do not have any of the above mentioned.
Q5. Are the products suitable for vegetarians?
GOLD COLLAGEN® products contains collagen proteins extracted from the skin of
Effective 11 August 2014
Q6. Are the products halal and kosher?
Yes. We have a certificate from the Islamic and Cultural Centre certifying that the
fish-extracted hydrolysed collagen used in our GOLD COLLAGEN® products is halal.
It is also certified kosher and deemed to fully meet the requirements of the
Orthodox Jewish Dietary Laws.
Q7. What does the product taste like?
Pure GOLD COLLAGEN® has a peach and passion fruit flavor, Active GOLD
COLLAGEN® has an apple and mango flavor and GOLD COLLAGEN® Forte has a peach
and lychee flavor. All products also have a hint of a spicy note from the black
pepper extract (BioperineTM).
Q8. What is the function of the black pepper extract?
BioperineTM is the black pepper extract clinically proven to increase bioavailability
thus enhancing the absorption of nutrients from the formula. Clinical studies carried
out in the U.S. demonstrate its safety and efficacy for nutritional use. BioperineTM is
Q9. What is the source of hyaluronic acid?
Pure GOLD COLLAGEN® contains vegetable based hyaluronic acid (HA).
Q10. Do the GOLD COLLAGEN® products contain gold?
No. The products do not contain any gold. Pure GOLD COLLAGEN®, Active GOLD
COLLAGEN® and GOLD COLLAGEN® Forte are registered trademarks belonging to
MINERVA Research Labs.
Q11. Doesn’t the stomach acid destroy the collagen preventing it from reaching the
dermis (skin’s deeper layer)?
No. The collagen peptides in our product are specifically formulated to retain their
structural integrity and cannot be broken down by the stomach acid or enzymes.
Q1. What is the recommended daily dose and best time of day to take the product?
We recommend drinking 1 bottle (50ml) on an empty stomach for best absorption.
Alternatively you can consume the product after meals if you experience indigestion
or gastrointestinal upset. We also recommend taking the product as an energy boost
because it contains vitamin B6. Pure and Active contains vitamin B6 at 100% Nutrient
Reference Value (NRV) formerly known as RDA or recommended daily allowance and
Forte contains 118% NRV of vitamin B6.
Q2. Can the GOLD COLLAGEN® products be taken in combination with other food
Yes, however, please bear in mind that each product contains ingredients such as
vitamins that are already at the maximum recommended daily allowance (RDA, now
replaced by NRV Nutrient Reference Value) so you need to ensure that you do not
exceed your daily nutritional needs. It would be best to consult with your doctor to
ensure you are receiving the optimal amount for your daily nutritional needs.
Effective 11 August 2014
Q3. For how long do you need to use the product to see visible results?
The product results will vary depending on the individual and their starting skin,
hair, health conditions, diet and lifestyle. According to our clinical trial results, with
daily and consecutive use of the product (1x 50ml bottle), one can expect the skin to
become more hydrated within 3 weeks, followed by a reduction in fine lines and
deeper wrinkles within 6 weeks and an increase in skin elasticity within 9 weeks.
Some individuals have reported to experience more positive results and/or at a
faster rate than others. Our recommendation is that the product should be taken for
12 weeks in order to realize all its benefits. Thereafter, it is a personal decision to
continue, take a break or stop the treatment depending upon one’s own lifestyle and
Q4. What happens when I stop taking the product?
Our research studies show that the level of collagen slowly reverts back to its
original level when the GOLD COLLAGEN® treatment started.
Q5. Can I use the product if I am pregnant or breastfeeding?
There are no studies at present that support the use of food supplements during
pregnancy or lactation. Therefore, it is not recommended, unless otherwise
suggested by your doctor.
HEALTH & SAFETY QUESTIONS
Q1. Are the products tested for quality and safety?
Yes. Laboratory tests are carried out on the finished products to ensure that they are
safe for human consumption and meet quality standards.
Q2. Are there any side effects associated with the GOLD COLLAGEN® products?
If you have experienced allergic reactions to fish or soya products, DO NOT take
GOLD COLLAGEN®. Consuming too much collagen i.e. more than 10,000mg (10
grams) per day may lead to a mild gastrointestinal upset.
Q3. Are the products suitable for diabetics?
Yes. Our product contains natural sweetener Stevia and sucralose. However, if you
have any concerns, we recommend consulting your doctor prior to taking GOLD
Q4. Can the products be taken with medication?
It is unlikely that they will adversely interact with any medication. However, we
recommend that anyone suffering from a serious illness or those who are under
medical supervision in general, consult their doctor prior to taking GOLD
Q5. Can I take GOLD COLLAGEN® if I am on Hormone Replacement Therapy (HRT)?
Yes. However, we recommend that anyone suffering from a serious illness or those
who are under medical supervision in general, consult their doctor prior to taking
GOLD COLLAGEN® products.
Effective 11 August 2014
NEW WEBSITE SHIPPING & RETURNS/REFUNDS/CANCELLATIONS SECTIONS
Shipping Destinations & Delivery Fees
We ship to [website country] for [delivery fee for website country]. To ship to other
markets outside of your country, please contact firstname.lastname@example.org.
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please contact email@example.com.
We want you to be happy with your purchase. If you're not, please let us know within
14 days of purchase. If you return your item and you’d like a refund you will need
your receipt and order confirmation number. Ordinarily if you have your receipt and
order confirmation number we’ll refund you via a cheque. For full details on our
policy, please see our UK consumer return, cancellation & refund policy.
Underlined text should link to relevant policy page on website.
Order changes and cancellations policy
We’re sorry that in certain circumstances it’s not possible to make changes to your
order once you’ve placed it. If you’d like to add products to your order, please place
a new order for these items.
remove items from your order or cancel it completely, please contact our Customer
Services team via phone for advice between 9.00 am and 5.00 pm, 5 days a week
excluding Saturday, Sunday and bank holidays or email us using our Contact
to follow our Returns procedure in the event of any unwanted products.
Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or
You are entitled to cancel your contract if you so wish, provided that you exercise
your right no longer than 14 days after the day on which you receive the goods.
Your right to return products does not apply to goods, which by reason of their
nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right of cancellation, you are obliged to retain
possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your
contract by a clear statement, including your full name, full address, full invoice
number or order reference related to the good and details of the order you wish to
cancel and, where available, your phone number and email address.
You can cancel by email, phone, or writing a letter using our Contact Information.
If you decide to cancel, you should return the goods to us at your cost within 14
days of such cancellation and we will reimburse to you the amount in relation to
goods to which cancellation rights apply. This includes the cost of delivery to you
(except for the supplementary costs arising if you choose a type of delivery other
than our standard method of delivery or if you choose to ship your order to or from
outside the UK Overseas Deliveries).
If you need to change details of your delivery address,
If your order has already been despatched or delivered, then you’ll need
Effective 11 August 2014
We may make a deduction from the reimbursement for loss in value of any goods
supplied, if you return only part of the goods supplied with the order or if the loss is
the result of unnecessary handling by you. We will process the reimbursement no
later than 14 days after the day we receive back from you any goods supplied.
Order tracking, incomplete or damaged orders
To check your order status, If your order hasn’t arrived, or arrives incomplete or if
the goods are damaged, please contact our Customer Services team via email at
firstname.lastname@example.org or call for advice, between 9.00 am and 5.00 pm, 5 days a
week excluding Saturday Sunday and bank holidays, on 0203 1377731
(+442031377731 from outside the UK). Please be ready to quote your order number
and order date.
Please pack your parcel up securely, preferably using its original packaging. Include
the original delivery note and state on the back of the delivery note the reason for
return. Ship the parcel via mail or courier to MINERVA Research Labs Ltd. Customer
Services, 1-6 Yarmouth Place, London, W1J 7BU, United Kingdom and obtain a
certificate of postage from the Post Office or the courier.
Refunds on returned items
Please allow 2 weeks from the date your returned goods reach us and allow time for
us to activate the refund procedure. We will refund via cheque to the person who
originally placed and paid for the order.
Products we’re unable to cancel, refund or exchange
Our products are perishable goods and unless they are faulty or not as described, we
cannot offer refunds or exchanges on used or opened goods or goods no longer
sealed. We cannot offer refunds or exchanges requested due to scratches, dents,
corrosion or colour where the function of the product is unaffected. We cannot offer
refunds or exchanges requested due to deliberate damage or neglect of the product.